Job purpose To lead a technical team providing L2 production support for integration services, focusing...: This role involves leading a technical team responsible for production support in integration services. The ideal candidate...
and escalated incidents. Validate and instruct complex changes applied by L2 engineers. Support infrastructure optimization... reference for L2 Engineers - mentor and support their development. Participate in the planning of system upgrades...
support to address production issues for assigned applications within defined SLAs. Coordinate technical sessions with Tech... of DCM, utilizing various tools and technologies to reduce end-user workload. Key Accountabilities: Provide L2/L3...