SUMMARY This position is responsible for providing expert technical service desk support to end users via telephone... software and hardware components without additional assistance. It also serves as an escalation point for Service Desk II...
SUMMARY This position is responsible for providing expert technical service desk support to end users via telephone... software and hardware components without additional assistance. It also serves as an escalation point for Service Desk II...
HELP DESK SUPPORT Job Title: L1 Help Desk Support Shift: 24/7 rotating shifts Reports To: Service Delivery Manager / IT... Operations About the Role The L1 Help Desk Support team member will be responsible for providing first-line technical assistance...
The Service Desk Engineer will act as the first point of contact for technical support, providing timely and effective... Management or Zendesk. Escalate complex issues to L2/L3 support teams while maintaining ownership of the ticket...
in accordance with our guiding principles and core values. First level escalation from help desk/NOC. WHAT ARE YOU GOING... in a continuous service improvement approach. Network Engineer will provide remediation support to CEVA customers through the design...
possible. To be successful, a TAE must bring very strong, senior-level Systems Engineer (Sr. SE) technical skills-able to operate at an L3 level... Services, Service Desk, and Security teams to ensure standard enforcement. Mentor junior team members and help raise GXA...
solutions that help to give our operator clients the competitive edge. Job Purpose: L2 Support Specialist is responsible... (when required) to the appropriate teams Create the defects / bugs to L3 by creating Jira tickets and regularly monitor...