along the way. Overview of Role As a Lead QA Engineer, you will be at the forefront of ensuring quality for high-impact...). - Mentorship: Lead and mentor junior QA engineers, establishing best practices for code reviews, bug reporting, and test data...
on contract). - Lead Team Leads, Trainers, and QA to meet and exceed client KPIs (accuracy, throughput, SLA, AHT, quality... for policy questions from TLs, SMEs, QA, and client teams. - Ensure accuracy and calibrated interpretation of all content...