The Leadership Capability Coach is responsible for enhancing the effectiveness of Contact Centre team leads through... to strengthen leadership capabilities. Design and implement coaching routines aligned with performance enablement strategies...
Collaborate with leadership team to identify opportunities to optimize operations, service and cost efficiency sales structure... and quantifiable business process improvements Increase performance at the individual and team level Inspire, coach, guide...
of sessions-from onboarding and soft skills to technical and leadership development Apply modern learning techniques... : Graduate of any 4-year course or equivalent experience At least 2 years of hands-on experience as a corporate trainer, coach...
time and venue. You act as a coach and mentor to support organizational capability and development. You showcase excellent...You coach and guide managers in achieving their objectives and goals, including their personal development...
capability. Proven track record in omnichannel strategy and cross-functional project leadership. Excellent leadership..., increasing market share, and delivering sales, margin, and other income targets. The position requires strong leadership...
. They are the trusted partner and point of contact for senior/management level clients, partnering with account leadership... and developing contingency plans (Manage Risk Register) Serve as a mentor/coach to more junior team members and supporting the...
of Business Development, Global is responsible for providing tactical and strategic leadership to the Business Development team.... Coach direct reports regarding strategies to increase conversion rates across the board to ultimately create more pipeline...
with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know... also work closely with leadership to evolve how we think about customers, blending business goals with brand building and deep...
systems, remote working capability and mobile devices. Our Shared Services centres provide Service Desk and Operation Centres..., training and skills. Coach and mentor staff. Inspire and challenge staff. Monitor and guide staff towards goal accomplishments...
. We are looking for a Support Supervisor to help us lead and grow this capability even further. This role fits within a well-defined structure... of complex customer environments. You will guide, coach, and support them in solving these challenges, while ensuring...
of Business Development, Global is responsible for providing tactical and strategic leadership to the Business Development team.... Coach direct reports regarding strategies to increase conversion rates across the board to ultimately create more pipeline...
Leadership Support agile adoption by coaching teams on agile practices and ensuring effective implementation of frameworks... voice of the customer in solution design and improvement initiatives. Team leadership Manage a cross-functional team...
Leadership Support agile adoption by coaching teams on agile practices and ensuring effective implementation of frameworks... voice of the customer in solution design and improvement initiatives. Team leadership Manage a cross-functional team...
of Business Development, Global is responsible for providing tactical and strategic leadership to the Business Development team.... Coach direct reports regarding strategies to increase conversion rates across the board to ultimately create more pipeline...
for providing tactical and strategic leadership to the Business Development team while recruiting and developing talent as the team... 1:1 review meetings and hold daily team ‘huddles’ to share best practice. Coach direct reports regarding strategies...
from an accredited university • 2+ years people leadership experience managing teams of 10-25 direct reports • Contact Center Operations... experience. Leadership and Change Management: • Demonstrated success in leading teams through process changes and improvements...
- and long-term monetary targets are met, and that work is executed and invoiced Leadership / People management Leads... to win with customers Coach team of supervisors and technicians to be customer centric Drive high standard Customer service...
systems, remote working capability and mobile devices. Our Shared Services centres provide Service Desk and Operation Centres..., knowledge, training and skills. Coach and mentor staff. Inspire and challenge staff. Monitor and guide staff towards goal...