About the job Service Desk Agent - Level 1 Employer: An MSP company located in Burbank, California, USA Work Setup... or otherwise) is desired One year of experience working on a help desk is required Duties & Responsibilities: Process...
on a help desk is required Duties & Responsibilities: Process incidents and requests via telephone and email Troubleshoot..., such as password resets, printer configurations, break/fix instructions, ticket routing, and escalation to Level 2 and Level 3 support...
. Be available during US business hours Monday through Friday, with escalation support after hours as needed. Conduct Planning & Design Sessions... from anywhere, at any time, on any device. Join the RingCentral Professional Services team as an Expert Service Desk Specialist and help...
in a managed service or help desk environment in after-hours or shift leadership roles. Proven technical support background (Tier 1... shift summaries, incident reports, and documentation. YOUR IMPACT STARTS HERE Supervise and coordinate after-hours help desk...
focused on providing expert, enterprise-level IT support, cybersecurity, and regulatory compliance services that are right... to better collaborate with our team and our clients. Work after hours may be required for emergencies, projects, and maintenance activities...
Will be on-call if needed after office hours, willing to work during local holidays and weekends if necessary. Role may... participate in an on-call rotation for major incidents. Occasional after-hours/weekend work for changes and critical events....