About the job Service Desk Agent - Level 1 Working schedule: Eastern Standard Time/ Pacific Standard Time (Days... and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing, and escalation to Level 2...
instructions, ticket routing, and escalation to Level 2 and Level 3 support groups Familiarity with common software installations...' issues and determine the best way to resolve these issues Provide support on Level 2 and Level 3 issues where configuration...
Job Description Job Overview: The Service Desk Agent serves as the first level of IT support for all Probe users... Other Requirements: The Service Desk Agent is a full-time role (40 work-hours per week) Service Desk Agents may be assigned to rotational...
Make a difference. Be happy. Grow your career. IT Service Desk Agent I The IT Service Desk Agent provides level 1... issues to the next level IT personnel Maintaining and expanding knowledge of help desk procedures and services Adhering...
Job Description Job Overview: The Service Desk Agent serves as the first level of IT support for all Probe users... Other Requirements: The Service Desk Agent is a full-time role (40 work-hours per week) Service Desk Agents may be assigned to rotational...
Job Description Job Overview: The Service Desk Agent serves as the first level of IT support for all Probe users... Other Requirements: The Service Desk Agent is a full-time role (40 work-hours per week) Service Desk Agents may be assigned to rotational...
Job Overview: The Service Desk Agent serves as the first level of IT support for all Probe users by receiving... Service Desk Agent is a full-time role (40 work-hours per week) Service Desk Agents may be assigned to rotational shifts...
Job Overview: The Service Desk Agent serves as the first level of IT support for all Probe users by receiving... Service Desk Agent is a full-time role (40 work-hours per week) Service Desk Agents may be assigned to rotational shifts...
Job description Summary: The Service Desk Agent L1 is the first point of contact for customers and employees seeking... that all service requests are resolved efficiently and effectively. The Service Desk Agent will work closely with other IT teams...
You will be successful in this role if you have : Minimum 2+ years of IT Service Desk Level 1 experience Excellent verbal and written communication... of IT Service Desk Level 1 Support processes MIS reporting, trending reporting and Analytics Good knowledge of Service Desk...
(Non Agent) Summary: To assist the Principal HR Specialist/Sr. Specialist/Principal Recruiter in an assigned Human... activities in the selection process: Conducts phone screening Does front desk administration by entering candidate...
: 1 Hiring Level: Mid-Management (Senior Individual Contributor) Non-Negotiable Requirements College graduate 5–8... years of experience in workforce management, quality assurance, and operations analytics (BPO or service desk environment...
in Application Support, Service Desk, or Enterprise IT Support Understanding of web-based applications and workflow-driven systems... based on Impact, Severity, and Priority (P1–P5) Perform initial diagnosis of application issues including DIFY agent...