Role Summary The Service Desk Coordinator (SDC) is central to managing the Service Desk's operational efficiency. This role is instrumental in coordinating reactive service requests and incidents, ensuring swift and skilled resolution of ...
Role Summary Service Desk Engineers (SDEs) are the first responders to reported and ticketed client issues. The SDE is responsible for providing professional, considerate, and timely reactive remote support for clients. The primary focus ...
Role Summary The Project Coordinator (PC) offloads administrative and coordination tasks from the PM and PEs. This allows the technical team to focus on high-level architecture, support issues, and business acumen while the PC manages the...
Role Summary: The Centralized Services Engineer (CSE) is responsible for researching, implementing, and supporting centralized managed services tools to monitor, maintain, and optimize client IT infrastructure, with a strong focus on data...
Role Summary The Design Desk Engineer (DDE) role is essential to ensuring the success of both our clients and the MSP. The DDE's primary responsibility is to create highly customized technology designs and solution proposals that are tail...