certified, CI Certification will be added advantage not must. Experience : 5+ years of Major Incident Management experience... and Problem Management Experience, at least 2 to 3 years in Major Incident Manager or Lead role. Process Owner and CI experience...
overall status of the Major Incident Management Process. Conducting the training / knowledge sharing sessions across the... the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups...
overall status of the Major Incident Management Process. Conducting the training / knowledge sharing sessions across the... the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups...
below. Major Incident Management Serves as the primary contact for inquiries and concerns related to MIM process for simple...What success looks like in this role: Job Title: Major Incident, Problem and Change Management - Sr Eng Svc Mgmt...
such as Major Incident Management, Change Management, Problem Management, etc Compiles, analyzes, and reports statistical data... teams to ensure that process guidelines are understood and followed. Review incident, problem, change and request aging...
platform, including Major Incident Management (MIM), root cause analysis, and remediation actions. Lead and be accountable... Oversee a team of engineers to manage the Kubernetes shared farm. Lead and take responsibility for incident management of the...
. Experience working within Agile or SAFe frameworks. Familiarity with Major Incident Management (MIM) processes and effective... incident participation. Proficient in API integration techniques and cross-platform data exchange. Strong analytical...
escalations hitting the TechOps-domain, and which are not major incidents or system outages (for this we have major incident... team. (5.) To provide support for on call escalations /L3 level support and doing incident & problem management (6.) Work...
/defined resolution codes 17. Act as interface with other resolver groups in LTI in-case the incident or request resolution... / completion time exceeds the agreed service levels. 18. Knowledge Management and Known Error documentation for Command Center...
, Microsoft Identity Management (MIM), Azure Entra ID Connect, and other supporting technologies. Advocate for our internal... in Incident, Problem, and Change processes and drive as necessary Possess knowledge of IT Service Management (ITSM) Good...
-functional teams during Major Incident Management (MIM) to identify root causes and restore services as quickly... team on incident resolution, design flaws, feature enhancements, and BAU project activities. The role includes configuring...