Job Description Provides IT support to customers regarding technical issues related to everyday usage of their Digital Workplace. In order to provide the high-quality standard service to customers, Service Desk Analysts analyzes and resol...
. The Incident & Problem Manager works collaboratively across multiple service providers, ensuring alignment with ITIL v4...Department: Enabling Technology, Digital & Technology Platform Services. Location: Cairo, Egypt. The Incident...
challenges and opportunities. About the role Operations Manager – Network & Security Operations Overview At Orange... Cyberdefense Egypt, we are building a high-performing dedicated SOC team for one of our major worldwide tobacco customers. We’re...
as the final escalation point for critical service issues and major incidents, driving post-incident reviews and facilitating... Manager - Service Desk ensures timely, high-quality, efficient, and practical technical support to all users across various...
effectiveness of implemented controls and report on risk posture to senior management. Lead incident response planning... and participate in post-incident analysis to identify GRC-related improvements. Compliance & Audit Management: Ensure the...
for one of our major worldwide tobacco customers. We’re looking for a Senior L3 Network Security Engineer & Technical Owner who combines... design and architecture discussions for network and security infrastructure improvements. Validate and implement major...
our dedicated team for one of our major worldwide tobacco customers. We’re looking for Senior Network Security Engineers... and security infrastructure, including: Firewalls: FortiGate ,Manager and analyzer Load Balancers: F5 Secure Access: Ivanti...
a dedicated team for one of our major worldwide tobacco customers. We’re looking for a Technical Owner who combines deep... objectives. Oversee and guide L1 and L2 engineers in troubleshooting, configuration, and incident resolution. Validate...