Job Description: Job Overview: As a Managed Service Provider (MSP) at Staff4Me, you will play a crucial role... support for a range of IT issues. Document and track service requests through our ticketing system, ensuring all interactions...
and manage including tracking service outages through resolution Escalation of unresolvable or advanced configuration issues... environment. Customer-service focus. Collaborative mindset. Hands-on problem-solving ability...
Requirements: Education & Experience: 2+ years of experience in a technical support or service desk role Experience... customer service focus Ability to work independently and as part of a cross-functional team Willingness to work flexible...
Service Provider) environment Proficiency in business intelligence platforms (Power BI or equivalent) with demonstrated... performance and insights, new service offerings) Translate complex data into compelling narratives, dashboards, and presentations...