We are seeking an experienced and dynamic Manager Quality Assurance, Global Contact Centre to lead and develop a high.... Strong knowledge of quality assurance methodologies, tools, and processes specific to contact centers. Excellent leadership and team...
in a timely manner. Manages call list including verifying tracking processes, contact attempts, etc. Resolves systems problems...
Processing Services. MBPS is a Global Shared Service Centre providing Operations Administration, Finance & Investments, Contact... And Responsibilities Reporting to the Alternative Investment Operations Lead in MBPS, the Derivatives Strategy and Solutions Manager...
The Project Manager (PM) shall serve as a single point of contact for the stakeholders of the Office and for the BPR... Commission on Higher Education. In addition to a European Studies Programme, it has a Centre for Asian Studies that fosters...
qualification in Contact Centre Management or similar Continuous Improvement E.g. Lean Six Sigma certification MS Office Essential... OR good understanding of Lean Six sigma concepts, RCA / Analysis / Insights, QC tools & mechanisms Preferred Contact Centre...
Assistant Manager, Reinsurance The Opportunity Do you want to join a growing team in a high-performance culture... Business Processing Services. MBPS is a Global Shared Service Centre providing Administrative Services, Professional Services...
. but with an official trade name of Manulife Business Processing Services. MBPS is a Global Shared Service Centre providing Operations... Administration, Finance, Investments, Wealth Operations, Contact Center, Claims, New Business and Underwriting, Actuarial, Legal...
. but with an official trade name of Manulife Business Processing Services. MBPS is a Global Shared Service Centre providing Operations... Administration, Finance, Investments, Wealth Operations, Contact Center, Claims, New Business and Underwriting, Actuarial, Legal...
Leaders, Contact Centre Manager with any required tasks with positivity. Educating yourself on the teams performance... Team Leaders or Contact Centre Manager. Displaying consistent high standards of customer service and work on improving...
Leaders, Contact Centre Manager with any required tasks with positivity. Educating yourself on the teams performance... Team Leaders or Contact Centre Manager. Displaying consistent high standards of customer service and work on improving...
Processing Services. MBPS is a Global Shared Service Centre providing Operations Administration, Professional Services, Finance... and Treasury, Investments, Contact Center, Claims, New Business and Underwriting, Actuarial, Legal & Compliance, and Digital...
and customer service experience within a Contact Centre is considered an asset Flexibility to prepare for and conduct training...: We are looking for a positive and professional Training Facilitator to join our team of trainers who report to our Training Manager...
following: Demonstrated in a Customer Contact Centre servicing Insitutional Customers; High level of technical skills (PC... administrative functions including research, investigation and assessment at the direction of Line Manager. Proactively identifying...
is to support the contact centre by providing insights and guidance to align to best practice and adherence to the workforce plan..., this role will also be responsible for the Onboarding Process of new employees to the contact centre, work closely...
in our Customer Contact Centre Department, you are responsible for managing a team of EBD Consultants and involves driving team... performance and service consistency against agreed Retail Customer Contact Centre objectives. This role consists of first-line...
findings with Facilities Manager, coordination of reported issues from request for quotation, approval, scheduling..., such as earthquake or fire, and be the point of contact with the facilities or building safety marshal In case of natural disasters...
in our Customer Contact Centre Department, you are responsible for managing a team of EBD Consultants and involves driving team... performance and service consistency against agreed Retail Customer Contact Centre objectives. This role consists of first-line...
findings with Facilities Manager, coordination of reported issues from request for quotation, approval, scheduling..., such as earthquake or fire, and be the point of contact with the facilities or building safety marshal In case of natural disasters...
maintenance, custodian of reports, evaluates service reports and analyze findings with Facilities Manager, coordination... marshal and first aider in the event of an emergency, such as earthquake or fire, and be the point of contact with the...
on our customers. Look for ways to provide the best-in-class customer experience and support. Collecting and analysing Contact Centre..., Skills And Experience Experience in customer care or contact centre operations. Proven experience as a quality assurance lead...