assessments of customer interactions across calls, chats, and social media Evaluate agent performance against quality standards... consistency in scoring Analyze quality metrics and trends to identify patterns in agent performance and customer pain points...
of growing the revenue and number of customers within the emerging consumer segment. The role will report to the Sales Manager...- Direct and Alternative Channel Manager. Must Read>>> Key responsibilities Collaborate with product development...
checks in accordance with procedures e.g. Type of goods, countries involved and where required escalate to the line manager... and amendment of all types of Guarantees (Bid Bonds, Performance, Payment etc.) and Standby Letters of Credit. Receiving, document...
operational tasks but always in consultation with General manager and fellow supervisory level colleagues. JOB PURPOSE... to ensure customer satisfaction. Key Responsibilities Sales Performance 1. Implementation of sales plan, based on overall...
interactions across calls, chats, and social media Evaluate agent performance against quality standards, KPIs, and compliance... Analyze quality metrics and trends to identify patterns in agent performance and customer pain points Generate detailed...
media Evaluate agent performance against quality standards, KPIs, and compliance requirements Review ride disputes... patterns in agent performance and customer pain points Generate detailed quality scorecards and performance reports for agents...
of the Depot Maximizing growth and profitability by working closely with the Sales Manager to hit sales targets Ensuring... standard stocks at all times Ensuring that the Depot adheres to Health & Safety guidelines Managing Staff - Performance...
of the Depot Maximizing growth and profitability by working closely with the Sales Manager to hit sales targets Ensuring... standard stocks at all times Ensuring that the Depot adheres to Health & Safety guidelines Managing Staff - Performance...
of the Depot Maximizing growth and profitability by working closely with the Sales Manager to hit sales targets Ensuring... standard stocks at all times Ensuring that the Depot adheres to Health & Safety guidelines Managing Staff - Performance...
priorities. Escalate unresolved transporter or supplier issues to the Logistics Manager for further action. Performance... performance. Identify recurring operational challenges and report findings to the Logistics Manager with recommended corrective...
; Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of General... performance on a daily, weekly, and monthly basis and provide results to the Sales Managers. Own customer queries and complaints...
, including training, scheduling, and performance evaluation. Ensure team adherence to company policies, procedures, and safety... for process improvement and implement changes to increase efficiency and reduce waste. Work closely with the Production Manager...
& Performance Plan, execute, and optimize digital media campaigns across platforms (Google Ads, Meta, LinkedIn, X... traffic and improve online visibility. Monitor and analyze campaign performance through analytics tool ((e.g., Google...
from Mombasa schools and liaise with the Procurement and Logistics Manager to facilitate purchases in line with the approved... performance and ensure adherence to quality, safety and delivery standards. Coordinate the return or replacement of defective...
Manager, Gross Salary: Kshs 120K Our client is one of the leading Financers for Agri-Businesses, they are seeking to hire... across all touchpoints. This role collaborates with the Growth Manager, Product team, and other marketing functions to produce high-quality...
of production workers, including training, scheduling, and performance evaluation. Ensure team adherence to company policies... Production Manager and other departments to develop and implement best practice Health and Safety: Promote and maintain...
from Mombasa schools and liaise with the Procurement and Logistics Manager to facilitate purchases in line with the approved... performance and ensure adherence to quality, safety and delivery standards. Coordinate the return or replacement of defective...
, client feedback, performance metrics, and monthly sales forecasts to the Business Development Manager. Track public funding...
About the Role Reporting to the Credit Collection Manager the ideal candidate will ensure all approved and disbursed... scheduling and prioritization of collection activities to maximize productivity and recovery performance across assigned...
constant research and innovation. Title: Management Accountant Reports to: Finance Manager Based in: Nairobi Job Purpose...: Provide visibility of Smart performance through reports and analyses and protect Smart assets through implementation...