. At M-KOPA, our Mobility business isn't just about asset financing—it's about enabling economic opportunity through... interactions and repayment updates in company systems (M-KOPA-net, Freshdesk) Supporting fleet driver monitoring to help ensure...
What You'll Do Screen and allocate new customers to ensure they meet onboarding requirements Verify documents, customer details, and data accuracy as shared by the sales teams Guide customers through the onboarding and activation proces...
What You'll Do Manage Mobility inbound and outbound calls in a timely manner Follow communication scripts when handling different customer topics Identify customer needs, clarify information, and provide solutions or alternatives Seize...
What You'll Do Conduct comprehensive quality assessments of customer interactions across calls, chats, and social media Evaluate agent performance against quality standards, KPIs, and compliance requirements Review ride disputes, cancel...
What You'll Do Lead product pitching, demonstrations, and induction sessions for new customers Explain financing terms, insurance, driving school requirements, and customer responsibilities Review KYC documents and ensure policy complia...
We are looking for a Field Service Assistant to serve as the technical and product knowledge anchor at one of M-KOPA... in doing the details right. You'll be a key part of the customer's first experience with M-KOPA - from their very first product...
, more affordable transportation - and you'll be the one making that moment happen." About Us At M-KOPA, we're focused on digital... above is of interest to you, please apply. Why M-KOPA? At M-KOPA, we empower our people to own their careers through diverse...
call channels for M-KOPA Mobility customers. This is a dynamic, frontline role where you'll be the voice of M-KOPA... customer." About Us At M-KOPA, we're focused on digital and financial inclusion across Africa, serving over 3 million...
interactions across M-KOPA Mobility's contact center operations. This is a high-impact role where your work directly shapes the... - helping the team get better every single day through data, feedback, and practical insight." About Us At M-KOPA, we're...
across WhatsApp and other digital channels, while also managing and optimizing payment processes for M-KOPA Mobility customers... and satisfied through digital channels while ensuring payment processes run accurately and on time." About Us At M-KOPA, we're...
and e-mobility. At M-KOPA, our Mobility business isn't just about asset financing-it's about enabling economic opportunity through... of customer interactions and repayment updates in company systems (M-KOPA-net, Freshdesk) Supporting fleet driver monitoring...
, lifecycle strategies, and measurement frameworks that guide how M-KOPA drives growth across markets. Build repeatable playbooks...: Connected 📱: 2.5 million first-time mobile internet users connected Prosperous 💰: 62% of customers use M-KOPA smartphones...
We're actively recruiting a Lifecycle Growth Lead as we continue to scale our growing FinTech division at M-KOPA... connected Prosperous 💰: 62% of customers use M-KOPA smartphones for income generation, with 35,000+ livelihoods created...
across one of our most established markets The Impact 💚 We're adding a strategic partner who will help shape how M-KOPA Kenya grows from 7 million... serving millions of customers What You'll Do At M-KOPA, you'll be a strategic advisor and hands-on executor in equal...
We're actively recruiting a Product Growth Lead as we continue to scale our growing FinTech division at M-KOPA. You'll...: 2.5 million first-time mobile internet users connected Prosperous 💰: 62% of customers use M-KOPA smartphones for income...
What You'll Do At M-KOPA, you'll own our growth measurement framework - defining key events, conversion funnels, customer..., retention, and lifetime value across M-KOPA's digital channels and telesales operations. The team works closely with analytics...