Your potential has a place here with TTEC’s award-winning employment experience. As a Manager – WFM Real Time working... and maintaining a positive work environment for your team and acknowledging a job well done. You’ll report to the Senior Manager...
Candidate Profile: With at least 1-3 years of experience as a Sr. Manager, WFM. Amenable to work onsite in Giga tower... in operations, volumes management, and / or forecast, capacity planning, scheduling and real time management Excellent communication...
KPIs, and financial objectives. Scheduling & Real-Time Governance: Design optimized schedules leveraging WFM platforms... (NICE, Verint, Aspect, IEX, Genesys). Lead intraday management, ensuring real-time adherence and proactive SLA recovery...
. Align headcount plans with client SLAs, contractual KPIs, and financial objectives. Scheduling & Real-Time Governance... real-time adherence and proactive SLA recovery. Performance Analytics & Business Insights: Deliver executive-level...
Management Supervisor The WFM Supervisor ensures that the Real Time Analysts take actions to ensure the company achieves its key... solutions for customer experience management, back-office/risk operations, and business transformation. Real Time Workforce...