work force management experience including forecasting, staffing, and scheduling, Prior call / contact center experience, 3...
management experience including forecasting, staffing, and scheduling, 3 year minimum required. Prior call / contact center... School certificate or Equivalent required. Degree in Business Administration, Engineering, Operations Management or related...
Description This is a full-time on-site role for a Workforce Manager based in Quezon City. The Workforce Manager will be responsible... for overseeing workforce planning, capacity planning, and program management. Key responsibilities include managing scheduling...
. Qualifications 7+ years Workforce Management experience in BPO or global contact center environments. Proven expertise...: Design optimized schedules leveraging WFM platforms (NICE, Verint, Aspect, IEX, Genesys). Lead intraday management, ensuring...
The Manager, Operational Risk Management of Group Functions (i.e., Human Resources, Finance, Marketing... et al) will be responsible for assisting the Director of Risk with their mandate to execute an effective risk governance and management program...
The Manager, Enterprise Risk will report to the Director, Risk Intelligence and Analytics in Global Risk Intelligence... and Technology (GRIT), supporting the Global Enterprise Risk Management (ERM) function, and consequently will have a dual reporting...
Management functions. Communicate, investigate and resolve trade and cash queries and issues raised by Front Office (Portfolio... and controls to mitigate operational risks. Effectively communicate significant production updates and challenges to Manager...
Management functions. Communicate, investigate and resolve trade and cash queries and issues raised by Front Office (Portfolio... and controls to mitigate operational risks. Effectively communicate significant production updates and challenges to Manager...
Management functions. .Communicate, investigate and resolve trade and cash queries and issues raised by Front Office (Portfolio... and controls to mitigate operational risks. .Effectively communicate significant production updates and challenges to Manager...
Management functions. .Communicate, investigate and resolve trade and cash queries and issues raised by Front Office (Portfolio... and controls to mitigate operational risks. .Effectively communicate significant production updates and challenges to Manager...
Management functions. Communicate, investigate and resolve trade and cash queries and issues raised by Front Office (Portfolio... and controls to mitigate operational risks. Effectively communicate significant production updates and challenges to Manager...
Management functions. Communicate, investigate and resolve trade and cash queries and issues raised by Front Office (Portfolio... and controls to mitigate operational risks. Effectively communicate significant production updates and challenges to Manager...
Your potential with TTEC’s award-winning employment experience. As an AI Content & Knowledge Management Senior Analyst... answers effortless. As the AI Content & Knowledge Management Senior Analyst, you’ll manage and continuously improve...
The role of the Transition Manager is to support and coordinate business and technical projects of moderate and large... scope and complexity through all phases of initiation, development, and implementation. Transition Manager play a critical...
workforce, embedding HSBC Values, strong conduct standards, and a continuous improvement culture. Own people management... stakeholders, including managing escalations, audits, and change initiatives. Proven capability in workforce management...
The Business Manager will play a critical role in supporting transition efforts for new work migrating from onshore... knowledge transfer. The role will collaborate with cross-functional teams-Transition Management, PeopleComms, and Talent...
workforce, embedding HSBC Values, strong conduct standards, and a continuous improvement culture. Own people management... stakeholders, including managing escalations, audits, and change initiatives. Proven capability in workforce management...
The role of the Transition Manager is to support and coordinate business and technical projects of moderate and large... scope and complexity through all phases of initiation, development, and implementation. Transition Manager play a critical...
The role of the Transition Manager is to support and coordinate business and technical projects of moderate and large... scope and complexity through all phases of initiation, development, and implementati on. Transition Manager play a critical...
The Role: The OD Manager is responsible for leading organizational development strategies, programs, and initiatives... to support the company's growth and transformation. The role involves developing talent management processes, improving employee...