Job Description: The Workforce Assistant Manager plays a critical role in supporting the strategic and operational... goals of the Workforce Management team. This position is responsible for overseeing real-time operations, forecasting...
Experience: 3-5 years in Workforce Management in a contact center or BPO environment At least 1 year in a supervisory... Job Summary: The Workforce Assistant Manager plays a critical role in supporting the strategic and operational goals of the...
Job Description: The Workforce Assistant Manager plays a critical role in supporting the strategic and operational... goals of the Workforce Management team. This position is responsible for overseeing real-time operations, forecasting...
supervision of the Assistant Director for Organization Capability Development, the Workforce Management and Analytics Supervisor... retrieval and sharing of information within OPT&OD. III. Workforce Management Leads the design, development, implementation...
delivery, operational efficiency, and an excellent customer experience. This role oversees the end-to-end workforce management... Workforce Manager partners closely with operations leadership, client stakeholders, and support teams to ensure staffing...
Manager Job description 1. Strategic Workforce Planning Develop and implement long-term workforce planning strategies... agreements (SLAs). Collaborate with senior management to align workforce strategy with operational objectives. Identify cost...
within workforce team. Oversee performance management effort at site level with focus on continuous improvement of AHT, ACW, schedule...Job Category: Operations Support Degree Level: Bachelor's Degree Job Description: Manage workforce personnel...
Job Roles and Responsibilities: Analyze intraday statistics, workforce performance, service levels, and scheduling... with Operations Management to assist in enforcing schedule adherence and transactional threshold guidelines of all accounts. Analyze...
Position Summary We are looking for a strategic and detail-oriented Workforce Analyst or Assistant Manager to support... the operational and performance goals of our Workforce Management (WFM) team. This role is responsible for overseeing real...
Job Roles and Responsibilities: Analyze intraday statistics, workforce performance, service levels, and scheduling... with Operations Management to assist in enforcing schedule adherence and transactional threshold guidelines of all accounts. Analyze...
We are seeking an experienced Actuarial Senior Manager to join our Product and Insurance Risk Management team... enterprise's Insurance and Reinsurance Risk Management policies. In this role, you will be part of a team responsible...
We are currently searching for talented and driven individual to join our MBPS Actuarial Function, In-Force Management... as an Assistant Manager. Established in 2012, the team has become an actuarial center of excellence, with over 200 staff and growing...
Manulife is looking for a Manager of Business Continuity Management, responsible for performing all Business Continuity... Management (BCM) activities, which includes involvement in the full BCM lifecycle. This role reports locally to the Director...
Management functions. .Communicate, investigate and resolve trade and cash queries and issues raised by Front Office (Portfolio... and controls to mitigate operational risks. .Effectively communicate significant production updates and challenges to Manager...
Management functions. Communicate, investigate and resolve trade and cash queries and issues raised by Front Office (Portfolio... and controls to mitigate operational risks. Effectively communicate significant production updates and challenges to Manager...
The Software Asset Management Analyst is global in scope and is dedicated to managing all infrastructure, end user..., and data center software assets. The mandate for this exciting role will focus on the end-to-end lifecycle management...
The Software Asset Management Analyst is global in scope and is dedicated to managing all infrastructure, end user..., and data center software assets. The mandate for this exciting role will focus on the end-to-end lifecycle management...
-Knowledge Manager, Vendor Leaders, and Manulife governance. Act as liaison between Vendor and Manulife stakeholders when... that Vendor is meeting the KPIs related to Knowledge and report to Management any possible issues, risks, and mitigation plans...
Units. By driving project execution and stakeholder alignment, the project manager directly contributes to our mission... of delivering impactful, scalable solutions. The role demands strong expertise in Business Systems Analysis and Project Management...
Units. By driving project execution and stakeholder alignment, the project manager directly contributes to our mission... of delivering impactful, scalable solutions. The role demands strong expertise in Business Systems Analysis and Project Management...