Job Description: Overview Medallia is the pioneer and market leader in Experience Management. Our award-winning... SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions...
and presentation standards. Proficient in hotel systems including Opera, Infrasys, Concerto, ESCAP and Medallia with confidence...
Agreements (PSAs). Customer Satisfaction (CAS) Administration: Manage customer feedback through the Medallia system. Track...
for conference rooms, poorly rated a ticket, or submitted a negative Medallia response. Follow the model for issue resolution... all Medallia responses to understand areas of improvement and implement proactive changes, keeping member experience top of mind...
You, Medallia and guest comment cards on a daily/weekly basis. Work with the Director of Culinary and Food and Beverage Manager...
to members. Monitor the Medallia escalation process to ensure alerts are being properly addressed. Be accountable for member...