5+ years in IT infrastructure observability, including leadership experience. Deep expertise in tools like Grafana, Elastic Stack, Prometheus, etc. Advanced knowledge of monitoring, logging, distributed tracing, and metrics analysis. Exp...
5+ years managing large, multi-site contact center and telephony environments. Hands-on Genesys Cloud experience (architecture, configuration, administration). Experience with legacy platforms (Avaya, Cisco). Proven role in major contact...