. About You You will oversee the daily operations of our call centre, ensuring excellent customer service and efficient processes. You will lead..., manpower planning and budgeting Monitor call centre interactions to ensure high-quality customer service and satisfaction...
and non-technical stakeholders. Minimally ITIL Foundation Good customer relationship management experience Excellent... to day support of medium scale maintenance projects meeting customer's requirements and Service Level Agreements...
Good customer relationship management experience Excellent written, oral and presentation skills Degree / Diploma... meeting customer’s requirements and Service Level Agreements. What will you do? The Service Delivery Executive...
with customer counterparts. Experience in planning and executing migration from legacy to new systems. Ability to integrate new... deliverables are on time and conform to processes and standards meeting customer's requirements. The incumbent is also responsible...
Environments Proven capability in handling system setup in collaboration with customer counterparts. Experience in planning... and standards meeting customer’s requirements. The incumbent is also responsible for projects resource scheduling, tracking, risk...
with customer counterparts. Experience in planning and executing migration from legacy to new systems. Ability to integrate new... deliverables are on time and conform to processes and standards meeting customer's requirements. The incumbent is also responsible...
Environments Proven capability in handling system setup in collaboration with customer counterparts. Experience in planning... and standards meeting customer’s requirements. The incumbent is also responsible for projects resource scheduling, tracking, risk...
to enhance end-user satisfaction and retention Oversee Service Desk Management practices ensuring operational excellence... Ability to lead, develop and maintain respectful and trusting relationship Good customer management experience Proficient...
and retention Oversee Service Desk Management practices ensuring operational excellence and swift resolution of user issues Manage... feedback and incorporate improvements to enhance Customer Management experience Drive Business Analysis Management to identify...