software. Create and manage training documentation for 1st and 2nd level IT support. Create and maintain KPIs and ITSI...Minimize IT impact and reduce support levels. Resolve critical IT downtime issues through repairs or workarounds...
technical field. 1-2 years of industry experience in network engineering, infrastructure support, or a related IT role. Working...Provide onsite support for campus LAN and wireless network infrastructure, operating as a developing individual...