certificates in finance, insurance, customer services - Professional experience: Preferably have worked for at least 03 years... customer service specialists are responsible for maintaining satisfaction, handling complex claims, and suggesting service...
from time to time to (SME / MSME) to achieve target assigned. Key Accountabilities (1) 1.Customer Insight - Collect / learn... products ... of MSME customer segments, SMEs / focus main customer group assigned. - Collect and analyze information...
AND MANAGE CUSTOMER PORTFOLIO - Collect and research comments and sources of potential Household customers (leads) to understand... their characteristics, needs, markets, products, competing banks, etc. of the assigned customer segment/key customer group; - Collect...
processes in coordination with the Transaction Services team. POSITION SUMMARY: This is an operations customer service task... technical advice / guidance to trade related products to enhance services image to all key clients. PRINCIPAL...
, policy updates, and customer communication. This role serves as the front line in maintaining policy integrity, ensuring..., renewals) are recorded accurately in the system and reflected on customer documents. - Verify completeness and consistency...
for meetings and will also occasional international travel. Job Description The Chief Commercial Officer is responsible for day..., APAC, and Vietnam. Regional business development and customer success teams. Define and execute go-to-market strategies...
. - Effectively manage revenue/cost/profit by cross-sections (by product, by region, by industry, by customer...). - Develop... financial services industry. - Fluent in English communication and writing Toeic 550...
products and services suitable to customer needs according to the list of customers assigned in each period. - Develop... to time in order to provide the best services of the Bank to customers. - Receive and handle customer requests and complaints...
and security controls into new projects (“privacy by design”) and guiding teams on proper handling of customer and employee data... in banking or financial services. Good knowledge of Vietnam's data regulatory landscape. Expertise in data protection laws...
operating across the UK, EU, APAC, and Vietnam. Regional teams responsible for business development and customer success... of experience in senior commercial or business leadership roles within the technology, software, or IT services sector. Proven...
/internal) and communication touchpoints) of Brand/Digital Marketing Communications/Product Marketing (individual and customer... Marketing, Digital Marketing, Branding, Customer Experience Management, Corporate Communications etc. to build an overall...
outputs. - The job holder is responsible for driving the bank's designers to adopt a customer-centric approach... and for steering consistent customer experience across all touchpoints and at all stages of a customer's journey with the bank. Key...
support systems. + Bureau reporting and Bureau Services + Own the process of defining, testing and production release... Management Key Relationships - Direct Reports Manager, Senior Expert/ Expert, Senior Officer/Officer Key Relationships...
-segment, supporting retail banking segment to achieve business performance goals and meet customer needs by segmentation... and effective communication approach to each target customer group (by segment/sub-segment) on each marketing channel. Key...
to develop policies and products - Understand products, operation of banking and financial services for retail customer...Job Purpose 'Retail banking & Small business banking risk management policies and strategies focus on customer...
and customer service. - Ensure that the department always implements the assigned KPIs - Manage the department's operating budget... of providing products and services to bring the best experience to customers. - Regularly check and monitor the service quality...