certificates in finance, insurance, customer services - Professional experience: Preferably have worked for at least 03 years... customer service specialists are responsible for maintaining satisfaction, handling complex claims, and suggesting service...
from time to time to (SME / MSME) to achieve target assigned. Key Accountabilities (1) 1.Customer Insight - Collect / learn... products ... of MSME customer segments, SMEs / focus main customer group assigned. - Collect and analyze information...
processes in coordination with the Transaction Services team. POSITION SUMMARY: This is an operations customer service task... technical advice / guidance to trade related products to enhance services image to all key clients. PRINCIPAL...
, policy updates, and customer communication. This role serves as the front line in maintaining policy integrity, ensuring..., renewals) are recorded accurately in the system and reflected on customer documents. - Verify completeness and consistency...
channels and cross-sell products and services Build trust relationships, customer loyalty and satisfaction throughout the... with customer via phone/ direct meet / site visit the mortgage or customer's addresses either to request or to provide or to verify...
of both traditional projects/ initiatives implemented through Waterfall methodology and customer journey digitization initiatives... Stakeholders Partners providing professional services Success Profile - Qualification and Experiences - At least 5 years...
-sales care Key Accountabilities (1) Support to sale products and services - Receive documents after RCC approval..., notification of approval results, disbursement conditions - Completing the after sale documents - Transfer customer document...
domain (Customer needs/ Solution và services/ Operation/ Risk Management) Data analytic / decision making Financial markets... of various GTS Product Solution Domains that services GTS clients, the growth of global relationships, and the improvements...
to define and build desirable, feasible, viable and sustainable products that meet customer needs over the product-market... and Senior Product Owners. Key Accountabilities (2) Strategic Planning - Develop the Customer Journey roadmap to deliver...
/internal) and communication touchpoints) of Brand/Digital Marketing Communications/Product Marketing (individual and customer... Marketing, Digital Marketing, Branding, Customer Experience Management, Corporate Communications etc. to build an overall...
outputs. - The job holder is responsible for driving the bank's designers to adopt a customer-centric approach... and for steering consistent customer experience across all touchpoints and at all stages of a customer's journey with the bank. Key...
-segment, supporting retail banking segment to achieve business performance goals and meet customer needs by segmentation... and effective communication approach to each target customer group (by segment/sub-segment) on each marketing channel. Key...