The Opportunity This is not a traditional customer service role. As Manager - Service Excellence , you will lead... who understands that service excellence is operational, cultural, and strategic . What You'll Actually Do Own frontline...
About The Team The Process Excellence Manager will constantly review E2E processes & operations, plan and automate... operational performance and identify improvement areas. Collaborate with the Product, Commercial and WH Ops teams to enhance...
About the Role As a Process Excellence Manager, you will lead quality initiatives, track performance, and implement..., and bring measurable improvements to operational performance. Key Responsibilities Audit calls and cases as mandated by clients...
We are seeking a Business Excellence Manager to lead continuous improvement initiatives and drive operational..., operational excellence, or quality management within the BPO or shared services industry Proven track record of leading cross...
JOB DESCRIPTION: We are seeking a Business Excellence Manager to lead continuous improvement initiatives and drive... operational excellence within our shared services operations. This role is critical in enhancing service delivery, optimizing...
Overview The Senior Manager for Process Improvement (Service Excellence) will spearhead operational excellence and continuous... will be instrumental in improving customer experience, operational efficiency, and overall performance metrics. Key Responsibilities Lead...
Excellence Quality - Manager Within last decade, cost of delivery and Delivery excellence has become the most critical factors... team performance. Define operational excellence metrics and develop actions to improve customer satisfaction. Manage...
Excellence Quality - Manager Within last decade, cost of delivery and Delivery excellence has become the most critical factors... team performance. Define operational excellence metrics and develop actions to improve customer satisfaction. Manage...
-wide projects to enhance operational efficiency by streamlining processes, leveraging automation, and eliminating... business. Lead root cause analysis to identify key areas for improvement and communicate progress through Business Excellence...
organization Fostering a culture of continuous improvement and operational excellence Championing Lean Six Sigma... processes, and building something impactful from the ground up The Finance Operations Excellence Team is a new team in Agoda...
organization Fostering a culture of continuous improvement and operational excellence Championing Lean Six Sigma... processes, and building something impactful from the ground up The Finance Operations Excellence Team is a new team in Agoda...
organization Fostering a culture of continuous improvement and operational excellence Championing Lean Six Sigma... processes, and building something impactful from the ground up The Finance Operations Excellence Team is a new team in Agoda...
teams and reporting to the US. This role will owe the Strategy Execution of Ops Excellence, driving process transformation... and individual goals/ objectives. What's On Offer Leadership role driving global operational improvement programs. A company known...
. You have successfully led end-to-end customer journey optimization initiatives, improving both operational efficiency and customer...
operational North Star KPIs such as, but not limited to FHR, PC1$, manpower productivity Maintain documentation control... Standard Operating Procedures (SOPs) to improve operational efficiency. Service & Compliance Support initiatives focused...
operational North Star KPIs such as, but not limited to FHR, PC1$, manpower productivity Maintain documentation control... Standard Operating Procedures (SOPs) to improve operational efficiency. Service & Compliance Support initiatives focused...
. Fulfillment and Warehouse Operations: Conduct regular operational audits within the warehouse to identify opportunities... to address operational challenges and improve the end-to-end customer experience. Handle escalations related to fulfillment...
, scalable approach-driven by innovation and operational precision-positions it as a key partner for companies targeting tangible...
manager which generally entail: conducting process discovery & walkthrough sessions for operational and/or support processes... relationships with project stakeholders. Operational Excellence Champion Cultivate a continuous improvement culture and critical...
manager which generally entail: conducting process discovery & walkthrough sessions for operational and/or support processes... relationships with project stakeholders. Operational Excellence Champion Cultivate a continuous improvement culture and critical...