, under Distribution Operations & Analytics Department) and has the following key accountabilities: Accurate and timely release of Agency... MIS Portal Support Key Shared Accountabilities: Effectively monitor and drive Agency KPIs and sales drivers to drive agent...
. This included voice calls, instant message, IVR call flows, voicemail, video conferencing, agent queues, and availability. Duties... in Contact Center Operations C#, JSON, Java programming knowledge an advantage Basic knowledge in Project Management Ability...
, under Distribution Operations & Analytics Department) and has the following key accountabilities: Accurate and timely release of Agency... and sales drivers to drive agent behavior and target achievement Required Qualifications: Education & Experience...
. This included voice calls, instant message, IVR call flows, voicemail, video conferencing, agent queues, and availability. Duties... in related field Knowledge of PBX, ACD, CTI, VoIP and IVR applications Experience in Contact Center Operations C#, JSON...
delivery, providing relevant business insight to Operations partners, delivering timely needs analysis to Training partners... with operations to identify and address opportunities for growth in key metrics, compliance to processes and coaching, and business...
transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through...: Monitor real-time call volumes, agent availability, and adherence to schedules. Analyze and respond to deviations...
uplift VONB, KPIs, CX etc. Assists in the execution of insurance operations strategy through the implementation of key... transformation projects that will modernize insurance operations’ systems and processes. The jobholder is typically responsible...
to do that You will have an advantage if you also have: Business to business software training experience Experience in contact center operations or agent... Knowledge and experience with call/contact center metrics and operations Business to business consulting experience Business...
- preferred SME (Subject Matter Expert) Escalations Agent Trainer / Team Lead Client or stakeholder management experience... firms to scale hiring faster and smarter - whether managing seasonal demand, optimizing recruiting operations, or adopting...
and timely communication of client and campaign issues to Manager Site Operations Consistently achieves goals for number of call... monitoring per week and scores for assigned team of technical support agents Coaches, mentors and develops agent team for skills...
to do that You will have an advantage if you also have: Business to business software training experience Experience in contact center operations or agent... Knowledge and experience with call/contact center metrics and operations Business to business consulting experience Business...
operations in performing Quality Audits. It is part of a global team responsible for master processes development and review... Processes documentation for supporting People Services Center Operations Facilitate Quality System (e.g. Master Process...
and ensuring smooth communication among stakeholders. Furthermore, you will collaborate closely with the Operations team based.... This includes coordinating with Legal, Front Office, and issuing agent on the creation of market instructions and integrating the...
their ad operations through intelligent automation. About Obi Obi is MonetizeMore’s proprietary AI Agent-powered AdOps..., and execution of MonetizeMore’s flagship AI agent product. You will collaborate with engineering, design, AdOps experts, marketing...
their ad operations through intelligent automation. About Obi Obi is MonetizeMore’s proprietary AI Agent-powered AdOps..., and execution of MonetizeMore’s flagship AI agent product. You will collaborate with engineering, design, AdOps experts, marketing...
Bookkeeper & Operations Support Location: Remote (PH-based preferred) Employment: Part-time About Us Local Peoples... Bookkeeper & Operations Support to manage our financial processes, support business operations, and ensure smooth day-to-day...
. The agent also will be able to work independently and assists the team in realizing goals and standards and shares... to support operations. At the top of this career stream, individuals work independently and apply standards, yet can also make...
better deals. Resolve escalated customer issues in a professional and timely manner. Reporting & Operations Generate and present.... Agent productivity rate (sales per agent). Client retention and satisfaction ratings. Qualifications & Skills Bachelor...
(SRE), digital testing as a service (DTaaS), cloud, and data analytics solutions and services. With operations spread...-on experience in AppDynamics (Java, .net agent, EUM, BIQ, Server & Network), Business Transaction Configuration, Dashboard...
, and agent), leveraging Account Plans that will not have an integrated Equinix/Partner solution to achieve channel/company new... Field Sales, Corporate Sales, Sales Engineers, Marketing, Customer Fulfillment and Support, Sales Operations, Operations...