for review with Internal Stakeholders and/or clients Collaborates with call quality team members and QA Manager to identify... for performance improvement Uses Call Center Tools and/or Client Systems to gather data and analyze trends or patterns affecting...
portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions... liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call...
for review with Internal Stakeholders and/or clients Collaborates with call quality team members and QA Manager to identify... for performance improvement Uses Call Center Tools and/or Client Systems to gather data and analyze trends or patterns affecting...
insurance, BPO, and/or shared services industry (i.e., call center, emails, chats, back office, etc.) At least 2 years... Knowledge & Skills Knowledge of Insurance operations Knowledge of BPO Industry Knowledge of Contact Center and Back-Office...
presence - experience in call center or customer support is a plus Ability to multi-task and manage changing priorities to meet... to the Manager of Customer Support, the Technical Engineer, Customer Support will be responsible for delivering expert...
/call center setting Excellent communication skills in both oral and written Willing to work in a fast-paced environment... organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture...
and volume changes Lead reviews of Call Center efficiency and customer service performance to ensure client needs and Concentrix...Job Title: 2026 Workforce Management GVPTP Job Description The Sr. Manager Workforce Management is responsible...
, assess overall workload for any area that needs help, and assist coworkers without being reassigned by their manager... like Employee Attrition, NPS, First Call Resolution, and Customer Resolution Time. Essential Duties and Responsibilities: Takes...
Essential Functions/Core Responsibilities: Manage Real Time exceptions in a large call center environment Provide... communication to and from Operations and other support departments for escalation of service-impacting issues Oversee call flow...
contributors within the Command Center environment. Responsible for ensuring that the organization's goals of cost control, labor... and efficient communication to analyzing call volumes and trends, implementing appropriate strategies, verifying allocations, queue...
of banking or financial software applications preferred Must have good verbal/phone presence - experience in call center... that embraces diverse perspectives, and is committed to doing well by doing good. Reporting to the Manager of Customer Support, the...
years of relevant reporting experience preferably in BPO/Call Center industry Advanced Excel and Access skills (working... operations performance metrics in a timely manner with data integrity Work with management to define reporting and data...
Services team within the Global Contact Center organization and will be responsible for supporting financial institutions... operating hours This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager...
and volume changes Lead reviews of Call Center efficiency and customer service performance to ensure client needs and Concentrix...Job Title: 2026 Workforce Management GVPJK Job Description The Sr. Manager Workforce Management is responsible...
in the face of unexpected changes or obstacles Preferred Qualifications: Experience with Cisco Call Manager 9.x... are involved in various aspects of design, engineering and operations of the voice data networks and related equipment. Provide...
our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest... first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line...
such as but not limited to: foreign exchange, sale of manager's check and demand draft, remittance, bills purchase, debit card and checkbook... KYC documents for sending to scanning center 1.8. Proactively asks clients to update their customer contact information...
to: foreign exchange, sale of manager's check and demand draft, remittance, bills purchase, debit card and checkbook requests... KYC documents for sending to scanning center 1.8. Proactively asks clients to update their customer contact information...
department in preparing training materials and issuance of certificates Inquiry Management: Maintain a call center for inquiries... team. The ideal candidate will provide essential administrative and sales support to the Business Development Manager...
training materials and issuance of certificates Inquiry Management: Maintain a call center for inquiries and ensure efficient... ideal candidate will provide essential administrative and sales support to the Business Development Manager and Sales...