for review with Internal Stakeholders and/or clients Collaborates with call quality team members and QA Manager to identify... for performance improvement Uses Call Center Tools and/or Client Systems to gather data and analyze trends or patterns affecting...
Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence... of operations to ensure consistency in the evaluation process. · Assist the Quality/Training Manager and Assistant Manager...
Opportunity at a Glance Reporting to the Senior Manager, Operational Excellence, the Sr Specialist for Quality... & Training is responsible for ensuring that all Operations (onshore and offsite) meet the quality and knowledge standards set...
applications preferred Must have good verbal/phone presence - experience in call center or customer support is a plus Ability... to the Manager of Customer Support, the Technical Engineer, Customer Support will be responsible for delivering expert...
for review with Internal Stakeholders and/or clients Collaborates with call quality team members and QA Manager to identify... for performance improvement Uses Call Center Tools and/or Client Systems to gather data and analyze trends or patterns affecting...
for review with Internal Stakeholders and/or clients Collaborates with call quality team members and QA Manager to identify... for performance improvement Uses Call Center Tools and/or Client Systems to gather data and analyze trends or patterns affecting...
Job Category: Credit Operations Job Description: Do you have a passion providing a best-in-class experience... of commercial requests for lines of moderate to large size and complexity with limited guidance required from immediate manager...
for review with Internal Stakeholders and/or clients Collaborates with call quality team members and QA Manager to identify... for performance improvement Uses Call Center Tools and/or Client Systems to gather data and analyze trends or patterns affecting...
for review with Internal Stakeholders and/or clients Collaborates with call quality team members and QA Manager to identify... for performance improvement Uses Call Center Tools and/or Client Systems to gather data and analyze trends or patterns affecting...
department in preparing training materials and issuance of certificates Inquiry Management: Maintain a call center for inquiries.... The ideal candidate will provide essential administrative and sales support to the Business Development Manager and Sales...
With at least 6 months of call center experience Experience in similar role may be required in specific programs with varying years... portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions...
intermediate level claims examiner, 1st level call center rep, 1st level customer service rep, and 1st level underwriter... and somewhat complex problem solutions. May follow-up with manager or more senior staff member to obtain additional information...
portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions... and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call...
intermediate level claims examiner, 1st level call center rep, 1st level customer service rep, and 1st level underwriter... and somewhat complex problem solutions. May follow-up with manager or more senior staff member to obtain additional information...
, research, resolve and escalate Incidents and requests to appropriate technical system application owners. The Service Center...-level high functioning capacity with critical thinking and analytical problem-solving skills to support the service center...
our enterprise systems, Operations - who designs, builds and supports our communications and data center operations, and Technology... Services centers deliver Service Desk and Operations functions that support our colleagues and monitor Firm systems 24 x 7...
· Experience in Regal Customer Service operations is preferred · PC skills: PowerPoint, Word, Excel, Access, E-mail/Outlook... towards first call resolution by providing real time solution · Communicates key imperatives and team’s strategies during pre...
portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions... and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call...
Firewall Cisco Call Manager Provide analytical and qualitative support in creating solutions Support management and client... to guarantee high availability and performance of network services. The operations team will proactively detect and respond...
following software-based items: ○ Communication Manager Call Center functionality (Agents, skills, Vector flows) * Experience..., but not required): * Telecom projects: VOIP, IVR, Contact Center, Automated Dialers, Call Center Reporting Telephony systems: Avaya Red, Cisco...