operations leadership, builds deep expertise in regional risks and contexts, and participates in on-call rotations to ensure 24/7... continuity operations for an assigned region (Americas, Europe/EMEA, or Asia Pacific), leading a team of country-based planners...
Experience Location: Global Operations (APAC/EMEA/AMS as applicable) Reports To: Senior Manager, Global Operations Work Shift.... Customer Care Operations Oversee case creation and assignment processes via HPE Networking Support Portal and Welcome Center...
of business administration or accountancy 5+ years in AP/call center/vendor helpdesk leadership, preferably in logistics or BPO... & Operations: Supervise a team of analysts, ensuring adherence to SLAs and quality standards. Monitor daily call volume (200-250...
establishes strategic direction, manages Global EMOC (Emergency Management Operations Center) incidents, and ensures...Position Overview The Senior Manager, Emergency Response & Business Continuity leads TELUS Digital's global emergency...
4–6 years of experience in Project Manager, Sales Operations, Revenue Operations, or similar roles Proven experience... to reporting without ownership or decision impact Not a call-center or traditional BPO account management role Not a role...
to learn technology quickly Call center experience Who We Are TTEC is a pioneer in customer experience, engagement and growth...Manager, Learning and Development TTEC is seeking a seasoned Manager, Learning and Development to join our Customer...
quality team, client partners, operations, and numerous stakeholders. Duties and Responsibilities: Oversees call center.../Analysts/ Lead/Supervisor. The CX Manager will support Operations leadership by identifying and communicating performance...
to join our Central Curriculum team. This role will support the outsourced call centers that make up our Global CS Operations in APAC... of Central Curriculum, you'll craft dynamic and effective learning experiences tailored for top-tier call center agents...
as a manager in a BPO or call center setting · Must have experience managing a sales program · Proven ability to lead & develop... leading strategic business transformational activities · Experience in supporting call-center operations · Experience...
The Workforce Manager provides Operations Director/Managers with input on possible resolutions and solutions... and efficiency. Serve as a resource for training and reporting of Call Center-WFM efficiencies, account, team, individuals...
The Workforce Manager provides Operations Director/Managers with input on possible resolutions and solutions... and efficiency. Serve as a resource for training and reporting of Call Center-WFM efficiencies, account, team, individuals...
contact center optimization projects including IVR design, call routing improvements, and queue management. Drive system... with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered...
to join our Central Curriculum team. This role will support the outsourced call centers that make up our Global CS Operations in APAC... of Central Curriculum, you'll craft dynamic and effective learning experiences tailored for top-tier call center agents...
. Qualifications College level or with Bachelor's Degree 2+ years of call center Team Manager/Leader experience Health Insurance.... Evaluate hiring, staffing, and training requirements for the team and provide recommendations to the Operations Manager...
ability to provide constructive feedback and coach team members In-depth knowledge of call center operations, performance... communication and interpersonal skills Attention to detail and knowledge of call center quality metrics Proficiency in call center...
and salesimprovement initiatives in a call center/contact center environment Demonstrated background in driving customer retention... - across all connected home channels - from processing claims to technical support. The Senior Manager, Sales Enablement will collaboratively...
coverage: Portugal & US) Industry: Business Process Outsourcing (BPO) / Call Center Reports To: Head of Talent Acquisition... where to start, check us out at www.enshored.com . Job Title: Corporate Hiring Manager Location: Philippines (with global requisition...
& US) Industry: Business Process Outsourcing (BPO) / Call Center Reports To: Head of Talent Acquisition / Global Recruitment...Job Title: Corporate Hiring Manager Location: Philippines (with global requisition coverage: Portugal...
Networking - Customer Experience Location: Global Operations (APAC/EMEA/AMS as applicable) Reports To: Senior Manager, Global...Service Segment Manager This role has been designed as ''Onsite' with an expectation that you will primarily work...
, and bringing structure to complex information. A background in IT support, operations, or service delivery (BPO, call center... of recovery playbooks and reference materials. Qualifications Background in IT Support, Operations, Service Desk, BPO, Call Center...