We're an award-winning global outsourcer providing contact center and back office services on behalf of our global...! Business Development Manager (BDM) Location: Eastwood, Quezon City (office-based) Employment type: Full-time, permanent Base...
Manager, Global Operations Work Shift : Global Time Zone (any 5 days a week , 3 shifts - 6am to 3pm, 2pm-11pm, 10pm to 7am...Service Segment Manager This role has been designed as ‘’Onsite’ with an expectation that you will primarily work...
strict compliance with scripts and campaign standards Qualifications 5–10+ years in telemarketing or call-center...Job Description: We are seeking a results-driven Training Lead/Coversion Manager to oversee outbound telemarketing...
Science, Business, or any related field. Minimum of 5 years of experience in training, preferably in a call center environment... and repair techniques. Proficiency in using and teaching call center software and other operational tools. Strong problem-solving...
center operations, including case management, call routing, multi-channel communications, and workforce optimization. Ability.... Strong understanding of Customer Service, call center platforms, CRM and other related contact center technologies. Experience in designing...
working experience in a call center operations environment, with 5 years in a managerial capacity Solid functional... understanding of call center business processes, with deep appreciation for meeting customer needs and expectations...
Experience leading strategic business transformational activities Experience in supporting call-center operations Experience...Senior Manager, Sales Enablement For more than 25 years, Asurion has been a leader in innovation, not only in the...
plans to prepare action plans, implementing into production and call center standards. - Regularly audits Workforce... operations management with accurate performance coaching information. - Responsible for analyzing call and staff forecasts...
developing strategic business transformational activities Experience in supporting call-center operations Experience using...Manager, Sales Enablement For more than 25 years, Asurion has been a leader in innovation, not only in the tech...
. Preferred: 7+ years in management with 5+ direct reports in BPO/call center environments. Certifications: SPHR or SHRM-SCP...Overview: Job Profile: Manager, Human Resources Role: Manager, Human Resources Responsibilities: Main Duties...
plans to prepare action plans, implementing into production and call center standards. - Regularly audits Workforce... operations management with accurate performance coaching information. - Responsible for analyzing call and staff forecasts...
expertise in call center operations, a data-driven approach to vendor governance, and strong cross-cultural communication... to enhance efficiency, customer experience, and operational outcomes. Stay current with call center industry trends and bring...
overall client strategies. Record and track sales activities and outcomes for reporting to the Regional Center Head. Reporting... to consolidate sales and operations reports. Assist in preparing materials for regional and cluster meetings. Perform RDS checker...
of Workforce Management experience 5+ years of Supervisory/ Management experience Multi-site and Multi-skill call center... experience is a must and non-negotiable. Previous large (~2500 seat) call center experience Working knowledge of Blue Pumpkin...
& Other Characteristics: Strong knowledge of call center operations. Basic understanding of financial reports and forecasting. Ability... of teams of call center agents who provide services on behalf of the company's clients. Ensure both the client Key Performance...
management experience including forecasting, staffing, and scheduling, 3 year minimum required. Prior call / contact center...Job Summary: Ensures that resources are in place to handle client forecasted call volume while meeting client, internal...
operations. Create and maintain long-term staffing and revenue budget forecasts. Lead the account's staff Plan call and represent... Cash data and accuracy and timeliness. Support Operations in achieving at least 100% billability by monitoring non-billable...
portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions... and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call...
With at least 6 months of call center experience Experience in similar role may be required in specific programs with varying years... portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions...
to US/UK banking operations in a call center environment. The ideal candidate will be responsible for delivering high-quality... (Strongly Preferred) US/UK banking experience gained in a call center environment ͏ Core Skills & Competencies: Basic...