a sale is made. Were hiring a Senior Outbound Call Center Manager to lead our sales outreach efforts to US-based clients..., and deliver results in a fast-paced environment. Key Responsibilities Build and manage outbound call center operations focused...
customer service skills. Call center experience is preferred. A very friendly and helpful attitude and the ability... and outbound general and technical support to internal customers by demonstrating a friendly and helpful attitude, promptness...
. · Call center experience is preferred. · A very friendly and helpful attitude and the ability to manage simultaneous tasks... with a Mac is preferred, but not required. Basic Purpose and Objectives Provide exceptional inbound and outbound general...
working experience in a call center operations environment, with 5 years in a managerial capacity Solid functional... understanding of call center business processes, with deep appreciation for meeting customer needs and expectations...
and coordinate resolutions with internal units. Sales & Cross-Selling Support (Added) Conduct regular outbound calls to cross-sell... overall client strategies. Record and track sales activities and outcomes for reporting to the Regional Center Head. Reporting...
processes and transactions that include, but not limited to: · Work Input · Inbound and Outbound Customer Calls, Chat Emails... towards first call resolution by providing real time solution · Communicates key imperatives and team’s strategies during pre...
. We are looking for an experienced Senior Cisco UCCE Support Engineer experience to join our Contact Center Managed Services team. In this role... outbound campaign requests from business units. Perform break-fix activities for Cisco Dialer and Acqueon LCM environments...
. We are looking for an experienced Senior Cisco UCCE Support Engineer experience to join our Contact Center Managed Services team. In this role... applications. Manage and troubleshoot Cisco Dialer and Acqueon LCM platforms. Intake, validate, and manage outbound campaign...
queue Maintaining service levels and call center performance metrics - Schedule Adherence and Attendance / Availability... of borrower related inquiries related to commercial loan servicing Assists Portfolio Manager to monitor all delinquent commercial...
and provides technical assistance to our customers' technical support and IT staff who support our suite of contact center software... knowledge and continually sharpen understanding of contact center and technology business practices Identify, document...
to inbound calls in a call queue Maintaining service levels and call center performance metrics - Schedule Adherence... REQUIREMENTS Shifts and Schedules: Our call center hours of operation are Monday - Friday 8:00am - 9:00pm local time, Shifts...