About the Role We’re looking for a Pre-Call Specialist to join our team and help us prepare leads for follow-up... - Conduct quick interviews about to collect important details. - Log call outcomes accurately and report relevant info...
This is a remote position for candidates based in Bogota, Colombia. About the Role: Are you passionate... customers to resolve basic to complex inquiries via email, live chat, and phone call - Build a network of support and trust...
, trunking, and call quality. - Troubleshoot issues at both the platform level and agent desktop level, ensuring smooth end-user...Contract Type: Permanent WAH Location: Bogotá - Bogota Date Published: 09-15-2025 Job ID: REF35424M...
perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity - Facilitate business process..., Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing - Knowledge of automation tools...
perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity - Facilitate business process..., Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing - Proficient in understanding...
, improving agent experience and productivity - Educate customers on the value proposition of AWS, and participate in deep... - Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing - Knowledge...