communication and interpersonal skills } Must exhibit active listening, be able to probe effectively and handle issues...
communication and interpersonal skills } Must exhibit active listening, be able to probe effectively and handle issues...
while maximizing opportunity to build rapport with the customer Clarify customer requirements; probe for understanding, use tools...
Proactive at problem solving, asking critical, insightful questions and probe for information to facilitate resolution as well...
Proactive at problem solving, asking critical, insightful questions and probe for information to facilitate resolution as well...
while maximizing opportunity to build rapport with the customer Clarify customer requirements; probe for understanding, use tools...
requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer... and concerns; demonstrate empathy Clarify customer requirements; probe for and confirm understanding of requirements or problem...
requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer...