Title: Process Improvement Officer (Loyalty Programs) The Process Improvement Officer (Loyalty Programs) provides... of Business Channels development and drive continuous improvement of the process across SBUs. Customer Experience Monitors...
The Process Improvement Officer (Digital Channels) provides general leadership in supporting the company's sales... solutions such as loyalty programs/platforms, operationalizing technical requirements at store level, and supporting delivery...
and customer needs. Key Competencies Customer Experience Strategy Journey Mapping & Process Improvement Customer Analytics.... Monitor churn and retention rates and support the development of retention programs. Conduct customer interviews, surveys...
suitable products, and highlight features/benefits. Promote loyalty programs, current promotions, and marketing campaigns... high service and satisfaction levels. Continuous improvement is also a critical part of this role-providing feedback...
suitable products, and highlight features/benefits. Promote loyalty programs, current promotions, and marketing campaigns... high service and satisfaction levels. Continuous improvement is also a critical part of this role—providing feedback...