for you. What You’ll Be Doing: In this role as Service Management Process Owner for Request Fulfillment and Service Catalog Management... as the primary owner and authority for the assigned Request Fulfillment and Service Catalog Management process Define...
) to ensure integration and consistency across service management practices. Act as a point of contact for catalog request... using or supporting ServiceNow, particularly the Service Catalog and Request Management modules. Requirements Gathering...
Product and Process Owner for Self-Service Automation solutions, including the Global Service Desk Virtual Agent (Chatbot... capabilities, knowledge articles, request fulfillment, and live agent handoffs. Collaborate with Global Service Desk leadership...