to the Manager, Product Technical Specialist, the Product Technical Support Tier 2 is responsible for providing advanced... Queue Management: Effectively manage Product Support Tier 2 queue by updating cases and tracking interactions in the...
targets are being achieved. Represent your line’s performance at Tier 1 (Line Team) and Tier 2 (Cross Functional Assembly... Team) Performance Huddles, escalating support requests. Work with Line Machine Operators to develop best practices...
, and ensuring AI safety. This is a key role where your leadership will inspire a top-tier security team, and your technical deep... to be the driving force behind our security strategy. You'll be influencing product innovation, boosting cloud resilience...
towards building a knowledge base for customer support and internal partners Interacts across other High Touch Technical Services... and greatest data center networking and compute equipment Troubleshoot technical issues with experts in the field Provide 2nd...