service. Role Summary The QA Agent is responsible for monitoring and evaluating calls, providing constructive feedback...Purpose of the Role: As a Quality Assurance Agent, your mission is to protect and elevate every customer experience...
service. Role Summary The QA Agent is responsible for monitoring and evaluating calls, providing constructive feedback...Purpose of the Role: As a Quality Assurance Agent, your mission is to protect and elevate every customer experience...
We are seeking a highly organized and detail-orientated Assistant Support Agent to oversee and monitor daily reports... Participate in and contribute to QA collaboration sessions with service providers (if required). Submit QA Reports and track...
We are seeking a highly organized and detail-orientated Assistant Support Agent to oversee and monitor daily reports... Participate in and contribute to QA collaboration sessions with service providers (if required). Submit QA Reports and track...
We are seeking a highly organized and detail-orientated Assistant Support Agent to oversee and monitor daily reports... Participate in and contribute to QA collaboration sessions with service providers (if required). Submit QA Reports and track...
Job Title: Site Agent Site: Namibia, Windhoek Reporting to: Contracts Manager Salary R 48 000.00 Start... are recorded Policies and procedures Ensure that crew adheres to all internal and external policies and procedures QA / QC...
calls, respond to written inquiries, and handle “escalated” issues in support of work performed by agent. Work... to internal processes at all times Knowledge of QA metrics, Variance reports and calibration sessions Accuracy and attention...
. Design, develop, and maintain automated deployment pipelines across DEV, QA, and Production environments. Write scripts... & Operational Excellence Design and maintain automated database deployment pipelines across Development, QA, and Production...
and local legislation. Work closely with QA to ensure quality is never comprised, and non-adherence is attended to swiftly.... Support the team leaders in agent performance reviews with the agents. Ensure Team Leaders performance reviews are conducted...
delivery, by working closely with the QA teams and Managers. Identify and mitigate operational risks, proactively addressing... metrics, including call volume, response time, first call resolution, customer satisfaction, and agent productivity...
and other compliance applicable to the client and local legislation. Work closely with QA to ensure quality is never comprised, and non...-adherence is attended to swiftly. Ensure agent KPI's are completed, and the relevant interventions are taken to address...
consistency through collaboration with QA and coaching teams. Oversee the mapping of the library for efficient access... as an information hub for coaches, providing insights from review analyses to enhance agent coaching practices. Deliver educational...
calls, respond to written inquiries, and handle “escalated” issues in support of work performed by agent. Work... Knowledge of QA metrics, Variance reports and calibration sessions Accuracy and attention to detail Ability to meet deadlines...
are provided to the best possible sales agent and that the lead is handled in relation to the company minimum standards. Ensuring.... Receive, understand, interpret and review QA feedback, track this feedback on a spreadsheet and allocate to staff...