The Quality Assurance (QA) Agent is responsible for monitoring and assessing the quality of inbound and outbound..., while identifying areas for improvement. The QA Agent will deliver constructive feedback to agents, track performance trends...
The Quality Assurance (QA) Agent is responsible for monitoring and assessing the quality of inbound and outbound..., while identifying areas for improvement. The QA Agent will deliver constructive feedback to agents, track performance trends...
The Quality Assurance (QA) Agent is responsible for monitoring and assessing the quality of inbound and outbound..., while identifying areas for improvement. The QA Agent will deliver constructive feedback to agents, track performance trends...
the calls sent to internal staff & score the agent based on analysis & align all process and quality related concerns...) Client Feedback & Alignment Escalations (Client Journeys) done daily (call analysis of query) Reporting Weekly...
the calls sent to internal staff & score the agent based on analysis & align all process and quality related concerns...) Client Feedback & Alignment Escalations (Client Journeys) done daily (call analysis of query) Reporting Weekly...
the calls sent to internal staff & score the agent based on analysis & align all process and quality related concerns...) Client Feedback & Alignment Escalations (Client Journeys) done daily (call analysis of query) Reporting Weekly...