standards. Implement and maintain Quality Assurance processes and protocols. Evaluate the performance of Call Center... basic Excel analysis skills to review and analyze performance data. Prepare reports on Quality Assurance findings...
to deliver trustworthy and excellent service experiences. SSC is looking for an Appeal Quality Assurance and Training Program... & refine policies, processes and platforms. Collaborate & lead BPO Quality Assurance/Training teams to ensure a high quality...
in quality assurance within a call center or customer service environment is required, with a focus on both voice and non-voice... station (within 5-minute walking distance) Kemahiran Quality assurance knowledge Problem-solving skills Attention...
the company maintain its competitive edge. Your EDGE Assignment/You Will As the CX Training and Quality Assurance... encompasses training and quality assurance, ensuring valued clients receive similarly excellent treatment regardless of the agent...
quality assurance metrics, like defect densities and open defect counts. Stay up to date with new testing tools and test... and software quality. Team player, Independent, out-of-the-box thinker, and self-learner. The ability to work in a dynamic...
in Malaysia as KYC Quality Assurance (Senior Specialist). Job Description This role is required to operate... completions and quality across local and offshore teams Test the quality of approved KYC records against the Quality Assurance...
, or a related field. 3+ years of experience in test automation and software quality assurance. Proficiency in automation tools... to deliver great quality products through driving of quality culture Responsible to design and implement automated tests based...
About the job Quality Assurance Telesales (Kuala Lumpur | Competitive Basic Salary) Job Summary We are a world... and outbound "sales" calls according to company quality standards. Collaborate with Team Lead and Trainer to communicate...
reporting of Quality assurance and communicate in a timely manner. 2. Coaching - Prepare interactive, engaging, and agent...SUMMARY The coach’s main responsibility is to positively impact the quality of service that agents deliver...
reporting of Quality assurance and communicate in a timely manner. 2. Coaching - Prepare interactive, engaging, and agent...SUMMARY The coach’s main responsibility is to positively impact the quality of service that agents deliver...
focuses on continuous training, skill enhancement, and quality assurance to ensure the smooth execution of Compliance programs... responsibilities from both Learning & Development (LD) and Quality Assurance (QA) functions to deliver comprehensive training, uphold...
or related field. 5+ years of experience in Quality Assurance. Good knowledge of testing methodology as well... continuous quality deliveries. Skill in maintaining clean and consistent project dependencies, test case management and test...
Description Lead a team responsible for planning and executing quality assurance (QA) reviews on 1LOD/2LOD AML/CFT... and industry best practices. Assist with other duties as assigned by the Head of Group Quality Assurance. Job Qualifications...
presence. We are seeking for a detail-oriented and proactive Quality Assurance Associate who thrives in a fast-paced... in a professional, efficient, and friendly manner. Document Quality Assurance Review and audit various types of documents ensuring...
About The Team The QA Supervisor is responsible for leading and managing the Quality Assurance team to ensure service... of recurring quality issues. Other Responsibilities Support internal and external audit requirements related to quality assurance...
's search optimization, user demands and search quality. Our Search Quality Assurance have deep knowledge of data labelling... Operation & Data Management You will perform daily operational tasks including quality inspection, policy and process...
Assurance Specialist is responsible for assuring the quality of all client facing communications. This includes audits of client... together since 2008 to provide our traders with the best possible trading experience. Your role at Exness: The Quality...
in all Quality Assurance (QA) matters including examine audit work papers, methodologies, conclusions, and monitoring of quality... delivery of Quality Assurance Improvement Program (QAIP) methodology work within designated budget and established deadlines...
, mentoring, and developing the Quality Assurance and Technical team, while ensuring that we continue to uphold our reputation... for excellence. Job Responsibilities Provide leadership and guidance to the Quality Assurance and Technical team, ensuring alignment...
Is this you Have a professional level of English, both written and verbal 3+ years of experience in Software Quality assurance and testing 2+ years... an even higher software quality Analyse and set test standards for the team Take lead in software quality related activities Support...