Summary The coach's main responsibility is to positively impact the quality of service that agents deliver... assurance and communicate in a timely manner. Coaching Prepare interactive, engaging, and agent driven coaching sessions. Coach...
SUMMARY The coach’s main responsibility is to positively impact the quality of service that agents deliver... reporting of Quality assurance and communicate in a timely manner. 2. Coaching - Prepare interactive, engaging, and agent...
SUMMARY The coach’s main responsibility is to positively impact the quality of service that agents deliver... reporting of Quality assurance and communicate in a timely manner. 2. Coaching - Prepare interactive, engaging, and agent...