delivery aligned with the company's Consumer First strategy. The role oversees vendor management, quality assurance... Quality Assurance (QA) initiatives, acting as the main point of contact for QA-related matters and implementing programs...
optimization, operational effectiveness , and driving high-quality service delivery. As part of the People Strategy team... to deepen team expertise. Lead with integrity and proactively address conflicts, engaging in constructive conversations...
with client-side stakeholders to address root causes Process Optimization & Quality Assurance Develop and refine SOPs... to ensure consistent handling of customer issues Lead regular quality audits and calibration sessions to maintain service...
optimization, operational effectiveness, and driving high-quality service delivery. As part of the People Strategy team... reviews as key opportunities to deepen team expertise. Lead with integrity and proactively address conflicts, engaging...
Quality Assurance (QA) initiatives, acting as the main point of contact for QA-related matters and implementing programs... Management, preferably in an FMCG or BPO setting. Strong background in vendor management, complaints handling, and quality...
, and results-driven Director to lead our Capital Markets and Valuation & Risk Advisory team. The successful candidate... operations to support business growth while maintaining high quality and compliance standards. Team Leadership & Development...
an experienced, strategic, and results-driven Director to lead our Capital Markets and Valuation & Risk Advisory team. The... point for operational issues. Collaborate with cross-functional teams including Technology, Compliance, Quality Assurance...
: Lead and supervise daily deliverables of the Order to Cash (OTC) team. Lead, develop and implement global standardization... on SOX control executions and other deliverables. Ensure all controls (including SOX controls) and quality assurance tasks...
as communicated by the GBS Team Lead. These projects will focus on the improvement of quality, efficiency, accreditation... in GBS is kept clean and presentable at all times. Remains familiar with SGS quality assurance procedures. Complies...
operational improvement activities as communicated by the GBS Team Lead. These projects will focus on the improvement of quality... others and for company principles. Sets high standard of excellence to ensure quality assurance in every aspect of work performed...
operational improvement activities as communicated by the GBS Team Lead. These projects will focus on the improvement of quality... others and for company principles. Sets high standard of excellence to ensure quality assurance in every aspect of work performed...
and Stakeholder management, with ability to lead an initiative or play a support role on the broader team. Proactive in change...Job Description Become a key member of the CAO - Licensing and Regulatory Management (LRM) Team in the Philippines...
and Stakeholder management, with ability to lead an initiative or play a support role on the broader team. Proactive in change...Job Description : Become a key member of the CAO - Licensing and Regulatory Management (LRM) Team in the Philippines...
of our Customer Success Managers (CSMs). This role combines coaching, quality assurance, and training delivery to ensure our CSMs... with leadership on team skill development, training needs, and continuous improvement Lead training sessions and skill refreshers...
to lead an initiative or play a support role on the broader team. Proactive in change management, innovation catalyst and case... Management (LRM) Team in the Philippines, where you will drive business efficiency and effectiveness through thorough data...
ambiguity and leading change in a fast-paced BPO environment. Key Responsibilities Strategize, lead, and oversee business... and tools such as: Northridge (Loan System) LPC (Lease System) NICE (Call Center Platform) Call Miner (Quality Assurance System...
as communicated by the GBS Team Lead. These projects will focus on the improvement of quality, efficiency, accreditation... in GBS is kept clean and presentable at all times. Remains familiar with SGS quality assurance procedures. Complies...
are met and exceeded, maintaining strong relationships and high levels of satisfaction Team Leadership Lead and motivate call center... and engaged Quality Assurance: Implement and monitor quality control processes to ensure that service standards are upheld Conduct...
and enhance business processes or system workflows. Support Quality Assurance in test planning and execution. Perform... owners to identify improvement opportunities Act as a liaison between stakeholders and the delivery team. Elicit, analyze...
process/ engagement is improved Quality Planning Prepares the service quality plan including the quality control, assurance...Senior Project Lead - Assistant Manager for Continuous Improvement - BGC Taguig Are you ready to make an impact...