As a Quality Lead, you are responsible for providing oversight of QA functions for one or more programs. You will manage a team... when it comes to decision-making. A Quality Lead will also have strong cultural awareness and is passionate...
Minimum of 6 to 8 years in the BPO industry and within the quality assurance team 5+ Years in leadership roles, and recent...About the job: Quality Manager - Alabang (on-site) TASQ needs a service desk quality manager to work on-site...
Minimum of 6 to 8 years in the BPO industry and within the quality assurance team 5+ Years in leadership roles, and recent...About the job: Quality Manager - Alabang (on-site) TASQ needs a service desk quality manager to work on-site...
. Welcome to Crescendo. Welcome to what’s next. The Role We’re looking for a seasoned BPO Team Lead who knows how to bring out the... quality. What We Expect From You: At least 2 years in a leadership or SME role 2–3 years of BPO customer support...
Role: BPO Team Lead Location: Taguig Site Schedule: Night Shift Work Set-up: On Site Employment Type: Full Time... About the Role The Team Lead is responsible for overseeing the daily performance, productivity, and development of a team...
Overview: URGENT HIRING: TEAM MANAGER (BPO) We need TEAM MANAGERS ( Team Leads) who will be overseeing team... productivity and ensuring quality targets are achieved while managing a high volume of service requests from Providers and Members...
Our Team Lead facilitates successful operations for the programs they support by directly leading a team of associates... and helping to optimize the team's contribution to the partner's operations. As a Team Lead, you will be a point of contact...
performance and service quality. Manage team scheduling, attendance, task allocation, and workload distribution. Conduct regular..., troubleshooting, and closure of support tickets in accordance with SLAs. Oversee ticket quality-validate ticket categorization...
performance and service quality. Manage team scheduling, attendance, task allocation, and workload distribution. Conduct regular..., troubleshooting, and closure of support tickets in accordance with SLAs. Oversee ticket quality-validate ticket categorization...
performance and service quality. Manage team scheduling, attendance, task allocation, and workload distribution. Conduct regular..., troubleshooting, and closure of support tickets in accordance with SLAs. Oversee ticket quality-validate ticket categorization...
Role: BPO Team Lead Location: Taguig Site Schedule: Night Shift Work Set-up: On Site Employment Type: Full Time... About the Role The Team Lead is responsible for overseeing the daily performance, productivity, and development of a team...
incidents. Team Leadership: Lead, mentor, and develop a team of Team Leaders and L1 Helpdesk Associates. Conduct performance... in client meetings, governance calls, and QBRs. Collaborate with Quality, Training, and HR to maintain high service standards...
on performance management, workforce planning, quality improvement, and continuous process optimization while fostering a high...) Communicate organizational vision and strategic updates to the team Identify and lead initiatives to improve customer satisfaction...
About the job Collections Manager (BPO) Job Expectations: Position Type: Experienced - Manager Employment... Consulting & Services (IT-BPO) About the Job: We are looking for an experienced and detail-oriented Collections Manager...
, or major incidents. Team Leadership: Lead, mentor, and develop a team of Team Leaders and L1 Helpdesk Associates. Conduct.... Participate in client meetings, governance calls, and QBRs. Collaborate with Quality, Training, and HR to maintain high service...
, or major incidents. Team Leadership: Lead, mentor, and develop a team of Team Leaders and L1 Helpdesk Associates. Conduct.... Participate in client meetings, governance calls, and QBRs. Collaborate with Quality, Training, and HR to maintain high service...
team and operate cross-functionally. Ensure compliance with SOPs, policies, etc. and improve the quality and compliance... of the delivered service. Improve quality, user experience and efficiency across the E2E organization by working...
and Department of Insurance complaints, ensuring all responses meet regulatory, contractual, and internal standards for quality... and lead a team of compliance analysts and investigators. Foster a culture of accountability, continuous improvement...
and Department of Insurance complaints, ensuring all responses meet regulatory, contractual, and internal standards for quality... and lead a team of compliance analysts and investigators. Foster a culture of accountability, continuous improvement...
team and operate cross-functionally. Ensure compliance with SOPs, policies, etc. and improve the quality and compliance... of the delivered service. Improve quality, user experience and efficiency across the E2E organization by working...