Supervisor / Restaurant Manager Reports To: General Manager, Owner Supervises: Head Waiter, Reception Manager, Bartender, all FOH staff Overview: The Supervisor is the operational leader on the floor, responsible for the entire guest ...
Reception Manager / Hostess Reports To: Supervisor Supervises: Reservations Agent Overview: The Reception Manager is the first and last point of contact for guests, managing the entrance, reservations book, and seating chart. They set...
Commi Waiter / Waiter/Waitress Reports To: Head Waiter Supervises: N/A Overview: The Commi Waiter provides direct, attentive, and knowledgeable service to a specific section of tables. They are the main liaison between the guest and t...
Bar Backs Reports To: Bartender, Supervisor Supervises: N/A Overview: The Bar Back is the essential support for the bartender, ensuring they have everything needed to operate smoothly. This role is foundational for bar efficiency and ...
Bartender Reports To: Supervisor, Bar Manager (if applicable) Supervises: Bar backs Overview: The Bartender crafts classic and innovative cocktails, serves beverages, and manages the bar area as both a service point for the dining roo...
Runners / Food Runners Reports To: Head Waiter, Supervisor Supervises: N/A Overview: Runners are the critical link between the kitchen pass and the guest table. Their primary role is to deliver food quickly, accurately, and with care,...
Reservations Agent Reports To: Reception Manager Supervises: N/A Overview: The Reservations Agent manages all incoming booking requests, providing precise and courteous communication to secure reservations and capture essential guest ...
Head Waiter / Maître d’Hôtel Reports To: Supervisor / Restaurant Manager Supervises: Commi Waiters, Runners Overview: The Head Waiter is the captain of the dining room floor, directing the service team to execute flawless, synchronize...