internally and the face of Raya externally—shaping long-term partnerships, unlocking new revenue streams, and ensuring seamless... The opportunity to shape client strategy in a first-class CX domain environment...
, Permanent Position: Senior Executive Events & Internal Communication Company Overview: RayaCX is a leading customer experience management company based in Cairo, Egypt. We provide innovative solutions and services to help businesses impro...
Position: Procurement Supervisor Company Overview: RayaCX is a leading customer experience management company that provides innovative solutions to help businesses improve their customer interactions. Our services include contact center...
What will you do ? Responsible for establishing, implementing, and maintaining enterprise business continuity (ISO 22301) and information security management (ISO 27001) frameworks. Plans and coordinates BIAs, risk assessments, and contr...
Job Title: Genesys Engineer Company Overview: RayaCX is a leading customer experience management company based in Cairo, Egypt. We provide innovative solutions and services to help businesses enhance their customer interactions and improve ...
KEY RESPONSIBILITIES Establish recruiting requirements by studying and planning for the organization business plan, and work proactively to fulfill all vacant positions. Identify all needs of replacement positions or expansion requests a...
What will you do ? Own end-to-end administration of Odoo ERP and CRM platforms, ensuring system availability, performance, and data integrity. Manage system configurations, modules, upgrades, patches, and enhancements in alignment with b...
What will you do ? Lead and oversee the Service Desk Supervisor(s), Senior Specialists, and Specialists. Define team structure, objectives, KPIs, and service standards. Mentor and develop team leaders and specialists, supporting career ...
What will you do ? Responsible for establishing, implementing, and maintaining enterprise business continuity (ISO 22301) and information security management (ISO 27001) frameworks. Plans and coordinates BIAs, risk assessments, and contr...
KEY RESPONSIBILITIES Establish recruiting requirements by studying and planning for the organization business plan and work proactively to fulfill all vacant positions. Identify all needs replacement positions or expansion requests and w...
Key Responsibilities: Provide second-line contact and problem resolutions for all users with voice problems and first-line contact for all users defined as VIP. Resolve as many user-reported problems as expertise permits within the agree...
What will you do ? 1. Develop digital transformation strategies: Assess the organization's current digital capabilities and identify areas for improvement and transformation. Develop and implement comprehensive strategies to drive digital...
What will you do ? Partner with sales and account teams to lead technical discovery engagements, analyze customer requirements, and translate them into strategic solution designs. * Serve as the senior technical lead during customer en...