Company Description Sutherland is seeking an attentive and goal-oriented person to join us as a Real Time Analyst... of work experience as a Real Time Analyst Good knowledge of MS-Excel Good understanding of call center KPIs: AHT, Service...
Sutherland is seeking an attentive and goal-oriented person to join us as a Real Time Analyst. We are a group of driven... will have: At least two years of wok experience as a Real Time Analyst Good knowledge of MS-Excel Good understanding of call center KPIs...
Company Description Sutherland is seeking an attentive and goal-oriented person to join us as a Real Time Analyst... Our most successful candidates will have: At least two years of wok experience as a Real Time Analyst Good knowledge of MS-Excel Good...
— we call it One Sutherland. Job Description: We are looking for a Lead – Real Time Analyst who thrives in fast-paced..., you will: Be the Operational Expert Monitor queues in real-time and identify risks affecting key contractual KPIs: Service Level...
Sutherland is seeking an attentive and goal-oriented person to join us as a Real Time Analyst. We are a group of driven... will have: At least two years of work experience as a Real Time Analyst Excellent knowledge of MS-Excel Good understanding of call center...
, and shared success — we call it One Sutherland. Job Description We are looking for a Lead – Real Time Analyst who thrives... RTA at Sutherland, you will: Be the Operational Expert Monitor queues in real-time and identify risks affecting key...
with you! Job Description Associate Managers in this role get to: Be the expert: Monitor queues in real-time to identify and call out any risks to meeting... real-time call outs on performance and staffing level to floor supervisors for appropriate action on non-adhering...
with you! Leads in this role get to: Be the expert: Monitor queues in real-time to identify and call out any risks to meeting... real-time call outs on performance and staffing level to floor supervisors for appropriate action on non-adhering...
that support the entire customer life cycle. Job Description Leads in this role get to: Be the expert: Monitor queues in real-time...-adherence at Consultant level Extend support. Make real-time call outs on performance and staffing level to floor supervisors...
that support the entire customer life cycle. Job Description Leads in this role get to: Be the expert: Monitor queues in real-time...-adherence at Consultant level Extend support. Make real-time call outs on performance and staffing level to floor supervisors...
real-time call outs on performance and staffing level are made to floor supervisors for appropriate action on non-adhering...
with you! Job Description Associate Managers in this role get to: Be the expert: Monitor queues in real-time to identify and call out any risks to meeting... real-time call outs on performance and staffing level to floor supervisors for appropriate action on non-adhering...
. Job Description Associate Manager RTA in this role get to: Be the expert and lead a team of RTAs: Monitor queues in real-time to identify... at Consultant level Extend support: Make real-time call outs on performance and staffing level to floor supervisors for appropriate...
real-time call outs on performance and staffing level are made to floor supervisors for appropriate action on non-adhering...
RTA in this role get to: Be the expert and lead a team of RTAs: Monitor queues in real-time to identify and call out... at Consultant level Extend support: Make real-time call outs on performance and staffing level to floor supervisors for appropriate...
at interval level against planned AHT, Aux & Shrinkage and correlate with non-adherence at Consultant level Ensures real-time...
and correlate with non-adherence at Consultant level Extend support. - Make real-time call outs on performance and staffing level... the entire customer life cycle. Job Description: Leads in this role get to: - Be the expert: Monitor queues in real...
. Continually assesses staffing drivers (volume, handle time, shrinkage, and occupancy) versus plan; Creates awareness within the...
Essential Functions/Core Responsibilities: Review completed forecasts, schedules, and plans developed by team members to ensure completion, accuracy, and adherence to standards Partner with Business Development, Operations, and Clients to d...
Essential Functions/Core Responsibilities: Review completed forecasts, schedules, and plans developed by team members to ensure completion, accuracy, and adherence to standards Partner with Business Development, Operations, and Clients to d...