, etc.) Assist Operations to help provide greater focus on real-time/intraday agent productivity, performance exceptions and schedule... and skillset changes) and/or issue procedural notifications based on trigger events (e.g., average handle time, volume, absenteeism...
schedule and reviewing the output of the scheduling process before being transferred to GWFM Real-Time Management team... for forecasting processing time, shrinkage, attrition, and/or other required metrics and input for the capacity management process...