career opportunity that will light a fire within you. So, what's the role all about? The Workforce Real-Time Analyst.... Workforce experience relative to long and short-term forecasting, scheduling, vendor requirements, real-time traffic...
to our continued success across high-performance, client-facing roles. Job Overview We're hiring a Real-Time Workforce Analyst... Responsibilities: Real-Time Monitoring: Monitor employee activity using ActivTrak and other productivity tools Monitor softphone usage...
Candidate must possess at least a bachelor's/college degree. Excellent skills in scheduling and real-time time management... a must Strong organizational skills to ensure critical timelines are met Ability to effectively prioritize workload in a fast-paced, real-time...
Candidate must possess at least a bachelor's/college degree. Excellent skills in scheduling and real-time time management... a must Strong organizational skills to ensure critical timelines are met Ability to effectively prioritize workload in a fast-paced, real-time...
in Workforce management/ Real Time Analyst Oral and written proficiency in English required Prior Payroll Operations experience...As Workforce Time Analyst, you will support the accurate time tracking and related payroll processes for employees...
-oriented Workforce Analyst to manage staffing, scheduling, and real-time workforce optimization in a dynamic BPO environment...Position: Workforce Analyst Number of hours: 40 Hrs/week Schedule: TBD Job Summary: We are seeking a detail...
Description : SUMMARY A Real-Time Analyst (RTA) plays a crucial role in managing and analyzing live data to ensure... or disruptions. Generate and distribute real-time and historical performance reports to stakeholders. Utilize workforce management...
Description This is a full-time on-site role for a Workforce Analyst located in Pasig. The Workforce Analyst will be responsible for creating... and maintaining real time reports, analyzing workforce data, and providing actionable insights to optimize workforce efficiency. The...
: Responsible with coordinating with operations, MIS and Real time analysts on a weekly basis on schedule plan from net staffing... and calculations (COPC). 3 year call center experience working as a Workforce Analyst or its equivalent. Interface effectively...
workforce reports. Unlike a Real-Time Analyst, this position is strategic and data-driven, with a focus on future planning...Job Description: We are seeking a Workforce Analyst with experience in a BPO environment to focus on long-term planning...
TO APPLY FOR THIS ROLE--- PROJECT NAME: Workforce Command Center POSITION TITLE: Workforce Services Analyst WORK SETUP: RTO RESPONSIBILITIES... real time action plans. Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports...
Primary Responsibilities: Partner with the OMNI project teams to define future state requirements and real time... can effectively manage real-time inbound call traffic across multiple contact center locations to help ensure that service...
in Workforce Management (real time monitoring, forecasting and scheduling) Analytical skills that allow for the development...: Ability to manage real time adherence in different lines of business in a multi-skill environment simultaneously (shrinkage...
required Minimum of 2 years solid experience in Workforce (Real Time Analysis) Strong communication skills Advanced proficiency...What Workforce Optimization contributes to Cardinal Health Workforce Optimization is responsible for developing...
required Minimum of 2 years solid experience in Workforce (Real Time Analysis) Strong communication skills Advanced proficiency...What Workforce Optimization Contributes To Cardinal Health Workforce Optimization is responsible for developing...
) and real-time efficiency which is to do real time monitoring (aux callouts / queue management) Provides schedule adjustments... with leadership skill. Logical and strategic. With knowledge of Capacity Planning, Forecasting and Scheduling and Real Time Management...
training in Workforce Management (i.e. real-time data analysis, queue management) preferred. Previous call center operations...Overview : Ensures passing service levels for each Operations account by engaging in real-time management of the queue...
comprehensive WFM expertise and oversight. A thorough understanding of current real-time call delivery, scheduling practices... teams to define future state requirements and real time best practices for the call centers Partner with the WFM team...
comprehensive WFM expertise and oversight. A thorough understanding of current real-time call delivery, scheduling practices... teams to define future state requirements and real time best practices for the call centers Partner with the WFM team...
and Workforce Analysts as well as the Operations team and business partners. The Real Time Analyst will also advise management...Real Time Analyst As a member of the Customer Service & Support department and part of the WFM Center of Excellence...