An established, FCA-regulated financial services business is seeking a Regulated Complaints Manager to take ownership... of all FCA-regulated and Financial Ombudsman Service (FOS) complaints. Reporting into the Risk & Regulation function, this role...
Lead a regulated aftersales and complaints function, managing escalations, controlling compensation costs..., and delivering fair, compliant outcomes across the customer journey. As Senior Aftersales & Complaints Manager, you will lead the...
, controls and governance around complaint handling contact centre environmentExperienced Complaints Manager What we're... looking for Proven experience managing complaints in a regulated environment (essential) Previous people management experience...
Aftersales performance, cost control, compliance and customer experience. As Complaints & Aftersales Manager, you'll... and influencing at senior level. At least a few years' experience in an FCA-regulated Aftersales or Complaints environment...
– combining the agility and innovation of a specialist lender with the security and service standards of a regulated bank. Whether... Act as the first point of escalation, resolving queries and complaints swiftly to ensure great customer experiences...