technical challenges. As an Incident Response Tech Lead, you will provide excellence in high-touch technical management... Response Technical Lead. We’re seeking a proactive problem-solver with a client-focused attitude who thrives on tackling...
Location: Remote (with flexibility for overlapping U.S. business hours) About the Role Zappy BPO is seeking... weekly performance reviews, 1:1 coaching, and skill development sessions Track and report KPIs such as CSAT, response time...