or equivalent work experience. 1-3 years experience in Workforce Management, BPO operations, or call center environments... and process deliverables. Responsible for supervisory support through transaction monitoring and dThe Real-Time Analyst (RTA...
. Workforce Management Support Ensure proper staffing levels to meet operational requirements. Adjust schedules, breaks... adjustments. Communicate queue status and updates to team leaders. System and Tool Management Use workforce management tools...
Job Description: This role is responsible for delivering high-quality IT support and service management aligned... with ITIL best practices. It encompasses both IT Support Officer and Service Desk Analyst responsibilities, with a strong focus...
, and a drive to challenge the status quo. You’ll lead financial data management, support cost center oversight, and drive reporting... for ING Hubs PH means working with the most diverse workforce and where no challenge is the same. At ING our purpose...
, transitions, SLA Management, Client Management, Reporting, etc. Familiarity with commonly used BPO tools and systems (i.e., Nice..., processes and procedures documentation, data analysis, charts, management readout, etc. supporting the business process owners...