this job This job is a member of the Customer Experience Escalation and Resolution team within the Customer Experience Division. Responsible... for retaining existing customers and preventing erosion of our customer base through timely and creative service failure resolution...
that the customer encounters. Expedites the resolution of customer problems/complaints. Participates in tradeshows... Reimbursement Public Service Loan Forgiveness (PSLF) Qualified Employer EXPERIENCE AND EDUCATION Required Education...
needs and weekends Preferred Qualifications: 3+ years of Customer Service Representative (CSR) experience 2 + years...: High School Diploma / GED Must be 18 years of age OR older 2+ years of customer service experience analyzing and solving...
, and knowledge bases Act as an escalation point for complex customer issues and provide hands-on support when necessary Coordinate... satisfaction, and response times. Track and report on key metrics related to customer engagement, issue resolution, and team...
, and Google. Basic knowledge with analyzing TCP-dumps, Wireshark. Customer Facing support experience in a highly technical... problems and/or conflict resolution. Uses sound judgment regarding escalation of issues to client or company management...