“Crisis” situations and must be able to maintain SLA’s within stringent deadlines. Location(s): Bogotá or Home-Office...
performance against standard procedures and Service Level Agreements (SLA’s) - Seeks opportunities to improve operational...
process changes - Perform daily activities accordingly to SLA’s and KPI’s established - Keep all local procedures...
performance against standard procedures and Service Level Agreements (SLA’s) - Seeks opportunities to improve operational...
assigned region/system, ensuring accuracy, timeliness, SLA compliance, and visibility of critical payment activities...
. Service Delivery Oversight Oversee daily support operations and ensure SLA adherence. Manage external vendors and monitor...
standards and company policies. Service Level Agreements (SLA): Priority 1 (Critical): 10 minutes Priority 2 (High): 15...
, and customer. Conduct Periodic reviews with customer to review Juniper service delivery metrics, SLA and quality. Establish...
, and customer. Conduct Periodic reviews with customer to review Juniper service delivery metrics, SLA and quality. Establish...
team, partners, and customer. Conduct Periodic reviews with customer to review Juniper service delivery metrics, SLA...