all client queries Resolve client queries as per the SLA's defined in the contract Access and maintain internal knowledge bases... × Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form...
bus queuing service SNS notifications service Pinpoint AWS Systems Manager OpenSearch CloudFront Step Functions KMS... within an ITSM environment, with demonstratable experience working to SLA's and within a change management process. 3-5yrs...
/Assistant Manager, Talent Acquisition & Integration This role includes oversight of operational delivery across job posting.... You will also act as the first escalation point, ensure SLA adherence, and lead a small team of analysts in delivering process...
to Order entry and management, Order fulfillment, Contract management, Master data management, Territory manager support... / critical metric / SLA) and reporting of critical metric / SLA Act as subject matter specialist and resolve / support team...
of delivered work items and they are within the Wipro / Customer SLA's and norms Design and timely release of test status... solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros 2 Execute test cases...
in how you work with others. Required Skills and Experience Having 8+ yers of experience in SIEM Engineering Manager is a senior... a self-driving, SLA-bound, and AI-augmented SOC. Lead a cross-functional team of SIEM Engineers, SOAR Developers...
, YouTube, and Facebook. Inviting applications for the role of Assistant Manager, Record to Report In this role... close & reporting every month Ensure adherence and meeting the KPIs / SLA and review the timely execution of controls...
technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the... opportunities to all and values diversity. © 2025 Wipro Limited × Cookie Consent Manager When you visit any website, it may...
SLA adherence Assists with the coordination, scheduling, follow-up and satisfaction of maintenance activities... and execution of work, with minimal disruption. To Assist Assistant Manager/ Manager Soft Services for the smooth running...
with others. Required Skills and Experience Having 7+ yers of experience in SIEM Engineering Manager is a senior leadership role within the Cyber... capabilities. This role bridges engineering, automation, and AI innovation to support a self-driving, SLA-bound, and AI-augmented...
Level Agreement (SLA). Proactive involvement to detect possible failures to ensure incident restoration/avoidance... whenever engagement by Incident Manager or MS Automated Service Function. Node health checks and backups & trouble-shoot the deviation...
Manager for the assigned shift, ensuring effective management of all ongoing incidents. Supervise and coordinate the shift... team (L1 and L2 analysts), ensuring SLA adherence and effective escalation handling. Conduct shift handover meetings...
with others. Required Skills and Experience: Need 3 to 6 years experience. The SOC L2 Analyst cum Shift Incident Manager plays a dual role... vendors for platform issues or advanced threat resolution Act as the Incident Manager for the shift, overseeing all incident...
as Incident Manager and participate in problem management by coordinating with L2/L3 teams Establish governance between L2/L3... driven towards evaluating advanced technologies & recommending the right solutions KPI / SLA tracking for Team...